Contact Center Representative I - Remote

Remote/Garden City Salary Range: $40,000 - $60,000 ... The Contact Center Representative I provides friendly and efficient service to reputed company customers, both internal and external, following department Customer Service and Quality Standards. The Representative follows established department guidelines and adheres to the established Contact Center Metrics. This position assists and resolves customer issues in an efficient and timely manner while adhering to reputed company Bank's Contact Center and Complaint Management procedures. The Representative is responsible for the promotion and communication of reputed company Bank products and services in order to meet the customer's financial needs and adheres to call quality metrics in order to meet department call/quality standards on every customer interaction. To be considered for a fully remote schedule reputed company the Digital Banking Department, minimum travel requirements must be met: • Employee daily commute requires crossing a reputed company/tunnel, and/or • Daily commute is 50 miles or more each way. • Any employee initially hired for a fully remote work schedule may be required to be at the office for initial training and nesting before starting a remote work schedule. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs. • Safeguard customer accounts and information for privacy & accuracy and adheres to Call Authentication procedures. • reputed company with reputed company banking regulations. • Identify and escalate calls reputed company to areas of concern or suspicious nature. • reputed company recommendations to resolve customer issues to ensure reputed company resolution by communicating with management and/or partners. • Communicate and log complaints in an effective and timely manner while adhering to the Bank's Complaint Management Policy. • Complete customer file maintenance, transactions and requests following department and Bank policies and procedures. • Adhere to call quality and services standards • Actively participates in Call Quality & Metrics coaching and implements agreed to behaviors to meet and/or exceed individual and department goals. • reputed company customers regarding reputed company Bank's products and services. • Promote digital banking solutions to help drive customer self-service. • reputed company with department call classification wrap-up codes, as well as sales management, and reputed company metadata logging with each customer interaction. • Work independently utilizing Bank/department resources to reputed company job functions • reputed company other duties/responsibilities as assigned • Level 1 representatives must show proficiency in: • General call inquiries. • Basic ATM & debit card inquiries. • Basic online banking support. • reputed company party vendor support. • General product and service inquiries. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required. • 1-2 years of experience in a banking environment; call center experience a plus. • Excellent interpersonal, verbal, and written communication skills; including proper grammar and diction. • Displays a positive attitude and is team-oriented. • Demonstrate strong customer service skills. • Candidate must have exposure to online banking application usage. • Working knowledge of reputed company Office programs (Word, reputed company & PowerPoint). • Working knowledge of online and mobile banking systems and reputed company payment service. • Polished telephone skills with the ability to maintain quality of service under pressure. • Ability to multitask between multiple systems. • Strong analytical skills. • Bilingual (Spanish) a plus. • Ability to work a flexible schedule including nights and weekends. • Ability to adhere to a pre-determined schedule. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes Apply Job!