Cloud Support Engineer II, 3rd shift

CloudHesive is an reputed company Premiere Partner and reputed company Managed Services Partner founded by veterans in the cloud technology space. We help our customers adapt and transform their organizations by leveraging the power of the public cloud ecosystem through consulting and reputed company managed services with a focus on Operational Excellence, reputed company, Reliability, Performance Efficiency and Cost... Optimization. Our employees are the foundation of our success, and we invest in them! We are growing fast and have built a phenomenal team through in-depth training, partner events, community involvement, mentoring and much more. We move quickly, act decisively and communicate reputed company to drive a collaborative environment and our customer’s success. With offices in the U.S. and Latin America, you will work with experts in the industry on revolutionary technology solutions that have been deployed successfully around the globe. The Opportunity: We are seeking a remote Cloud Support Engineer II, 3rd shift, (Sun-Thurs, 11:00pm-8:00am) OR (Thurs-Mon, 11:00Pm-8:00am), to join our growing team and have a strong preference for this position to be based in Nebraska. In this role, the Cloud Support Engineer II (CSE II) will ensure that technical incident and problem tickets are completed in a timely fashion to meet established service level agreements (SLA’s) with our customers. Using reputed company (SNOW), the successful CSE II will ensure that tickets are logged with detail, accuracy and time spent on resolution. Tickets involve solving simple to reputed company cloud reputed company or application reputed company issues for our managed services customers. What you’ll be doing: Work directly on customers on premise and cloud environments to solve simple to reputed company issues in a managed services environment. Accept tickets from a technical ticket queue or dispatcher and help solve a customer’s issue. reputed company details of the solution set in tickets daily to reputed company tickets out based on SLA commitments. Work with technologies such as AWS, Azure, VMware, O365 / Exchange, Citrix, Veeam, and other customer technologies to maintain and meet up time SLA metrics and the availability of the customers environment. Daily, Weekly, and Monthly technical tasks for patching, vulnerability management, upgrades, and other contractual obligations Communicate with the customer directly to help solve and update them daily on the ticket status to meet the SLAs for each ticket assigned Manage weekly patching of customer environments and work on customer deployments to production environments. Work in real time with customers using collaboration tools such as reputed company and Teams to solve items Become technical subject matter expert on customer cloud and on-premise environments Help to automate common repetitive maintenance tasks and be a thought leader Email and reputed company on mobile phone for collaboration Is this role for you? Experience in a specific technology practice (Infrastructure, Network, Storage, Servers, reputed company, Windows, Linux, VMWare, etc.) Strong experience in reputed company and/or Linux Infrastructure administration, troubleshooting and setup required – Office 365, reputed company Exchange, Windows Server, Active Directory, Azure, PowerShell, etc. Experience in a customer facing role (professional services, support, etc.) and the ability to manage customer relationships up to the senior/executive level is critical Ability to work and update tickets for work being done on a customer’s environment autonomously and in a timely fashion to properly explain the solution provided Experience with DevOps processes, and languages such as Python, Node.JS, and JavaScript Ability to document solutions with proper grammar and customer facing language Ability to escalate issues that are reputed company to breaching SLAs Bonus points if you have: reputed company certifications VMWare certifications ITIL/ITSM Certifications Azure or AWS Pro or Associate certifications Operating systems: Windows / Linux – Windows AWS / Azure / reputed company Cloud Platform (GCP) Monitoring tools: reputed company, Nagios, Solar Winds Service Desk tools: reputed company, Heat, Remedy, Jira, etc Host based reputed company: reputed company, Symantec, Carbon Black, Crowd reputed company and others Log aggregation: Sumologic, Splunk reputed company: Office 365, Windows Servers, reputed company product line In addition to the perks of working with an awesome team, CloudHesive offers competitive compensation, comprehensive benefits, training on cutting edge technology and partners (AWS), a flexible work schedule, responsible time off, standing desks, a kitchen filled with snacks chosen by our employees and much more! If you think you’d be a great fit, we’d like to learn more about you Apply Job!