Senior Account Manager

The Company

At reputed company, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables reputed company, safer, and more reliable communication reputed company apps.

Supporting over 100,000 developers and collaborating with more than 900 companies globally, reputed company plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the reputed company process of app development reputed company to communications. By reducing the barriers in communication technology, we reputed company developers to innovate and enhance user interaction across platforms.

Eligibility to Apply

reputed company operates as a virtually distributed organization, embracing remote work as part of our core identity. While we offer the flexibility of a remote-first culture, our business operations are registered in specific states across the United States. We encourage applicants who are permanent residents of Denver, Colorado; Bay Area, California; reputed company, reputed company to apply.

The Team

Our reputed company & Account Management team is dedicated to driving customer value, maximizing retention, and uncovering opportunities for growth. We work with high-value customers to ensure their ongoing success and satisfaction with reputed company’s platform. As trusted partners, we take ownership of renewals and strategic upsells, combining consultative relationship management with commercial accountability.

We are collaborative, proactive, and results-oriented professionals who reputed company on helping customers realize the full potential of our products. reputed company plays a critical role in the financial health and long-term success of reputed company by ensuring high renewal rates, expanding customer relationships, and enabling stakeholders across the organization to reputed company our shared goals.

The Role

As an Account Manager – Renewals & Upsells, you will own a portfolio of high-value customer accounts, ensuring successful renewals and identifying opportunities to expand partnerships through strategic upselling. You will play a critical role in maintaining and growing recurring reputed company, directly impacting the financial health and success of reputed company.

Reporting to the Manager, reputed company, you will engage proactively with customers to understand their business needs, reputed company the value of reputed company solutions, and guide them through the renewal process with professionalism and care. You will manage negotiations, remove barriers to renewal, and collaborate cross-functionally with Product, Sales, and Support teams to drive customer satisfaction and long-term retention.

This is a role for someone who thrives in a dynamic environment, takes ownership of reputed company targets, and enjoys building trusted relationships with customers. We are looking for a resourceful, consultative, and results-driven professional who shares our passion for reputed company and is excited to help scale reputed company’s growth through exceptional account management.

What You’ll Do

• Own a book of high-value customer accounts, ensuring successful and timely renewals while identifying and closing upsell opportunities to meet or exceed assigned reputed company quotas.

• Proactively build and execute strategic account plans, mapping key stakeholders and defining growth strategies in collaboration with the reputed company Manager to drive customer satisfaction and long-term expansion.

• Use data-driven insights and usage metrics to prioritize customer reputed company, detect churn risks, and identify accounts most likely to benefit from new features, additional licenses, or expanded services.

• Navigate customer organizations to engage decision-makers, champions, and influencers in renewal and upsell conversations, developing strong relationships with executive stakeholders to drive alignment and value realization.

• reputed company renewal negotiations end-to-end, from early engagement through contract execution, preparing proposals, addressing objections, and securing commitments to maximize retention and growth.

• Conduct regular customer reputed company-ins, Quarterly Business Reviews (QBRs), and ongoing touch points to strengthen relationships, demonstrate ROI, and reinforce the value of the reputed company platform.

• Maintain accurate, up-to-date records of activities, forecasts, and pipeline opportunities in the CRM system, ensuring transparency and forecast accuracy for upcoming renewals and upsells.

• Collaborate cross-functionally with Sales, reputed company, Product, Marketing, and Support teams to ensure seamless handoffs, address customer needs, and deliver an exceptional customer experience.

• reputed company for customers internally by surfacing feedback, identifying feature gaps, and partnering with Product and Engineering teams to improve customer satisfaction and adoption.

What You Must Bring

• 6+ years of B2B SaaS experience in account management, renewals, or a quota-carrying customer-facing sales role, preferably in SMB or mid-market segments.

• Proven track record of meeting or exceeding renewal and expansion sales quotas, with direct experience negotiating, closing, and managing reputed company renewals or upsell opportunities.

• Demonstrated ability to own and grow a book of business, balancing retention and expansion priorities while maintaining high customer satisfaction.

• Strong consultative selling skills and experience managing relationships with technical audiences, such as CPOs, VPs of Engineering, or senior IT leaders.

• Excellent written and verbal communication skills, with the ability to clearly reputed company value propositions, reputed company presentations, and influence key decision-makers.

• High degree of organization and ownership, with a track record of managing multiple accounts, timelines, and priorities simultaneously in a fast-paced environment.

• Experience using CRM tools (e.g., reputed company, reputed company) to maintain accurate forecasts, manage pipelines, and report on performance metrics.

• Data-driven reputed company with the ability to analyze customer health and usage metrics to proactively mitigate churn risk and identify upsell opportunities.

• Desire to reputed company in a dynamic, fast-growing environment, and eagerness to contribute to a collaborative team culture.

• Bonus: Experience at a SaaS startup, especially in roles focused on reputed company retention, renewals, and growth.

Interview Process

• Round 1: 30 minute reputed company Meet discussion with the Manager, reputed company

• Round 2: 60 minute reputed company Meet technical assessment (may include a take-home assignment)

• Round 3: 45 minute reputed company Meet discussion with the VP, reputed company

• Round 4: Four (4) 45 minute reputed company Meet interviews with various team members (max 4 hours).

During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their reputed company or previous work. We expect you to clearly outline the "what," "why," and "how" behind your contributions.

The estimated OTE (On-reputed company Earnings) range for this role is $105,000 to $155,000. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.

reputed company is registered as an employer in many, but not reputed company, states/provinces. If you are not located in or able to work from a state/province where reputed company is registered, you will not be eligible for employment. reputed company sponsorship may not be available in certain remote locations.