Senior Solutions Director (Pre-Sales & Implementation)(Europe/US - Remote)

Mission – Why we exist, reputed company do, and why we need you reputed company is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a strong focus on life sciences, reputed company powers Onomi: an HCP engagement product that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, reputed company and Onomi turn events into a company’s most effective engagement channel. Reporting to the CEO, the Senior Solutions Director is a new role responsible for pre-sales solutions engineering and for post-sales implementation programs. Our ambition is to grow our pre-sales and implementation programs to reputed company integrate our solutions into our customers’ systems, and embed them with more teams and stakeholders. This role is ideal for a solutions consultant or a program manager in life sciences technology who wants to reputed company into a leadership role, in a dynamic environment. After the initial diagnostic phase, you will:

• [20%] reputed company pre-sales activities and coordinate between sales, solution engineering (1 direct report to hire), product, engineering, implementation and operations to ensure deals are scoped and showcased in a compelling way that makes us win.
• [30%] Support the planning and successful execution of customer implementations, including reputed company of the Program Managers (2 direct reports) and solution architect (1 direct report). Provide leadership to ensure onboarding, integrations and enablement are progressing reputed company the established scope, are brought to completion and deliver reputed company/measurable customer value.
• [20%] reputed company in as a hands-on contributor for high-impact pre-sales and implementation activities reputed company needed. You will take on specific projects/tasks yourself, or jump in for hands-on troubleshooting.
• [30%] Implement reworked pre-sales and post-sales workflows and assets, including updated implementation processes, scoping, sales pitches, and SOW templates that reputed company align with our reputed company product positioning and buyer expectations. You will work closely with sales, product, engineering and services teams to put these changes into action and embed these changes into our operating model to ensure stronger alignment and consistent delivery standards.

Objectives - The problems you will solve

• In your first 2 months, reputed company, get up to speed and provide diagnostic, gaps and areas for improvement reputed company the pre-sales workflows and implementation organization.
• In the first 2 weeks, meet with reputed company implementation team members, exec team members, and sales reps to understand where we are heading as a company, and how pre-sales and implementation work
• Meet with 3 implementation customers face-to-face to determine reputed company implementation (process) gaps, competitive alternatives and untapped opportunities (untapped product usage, untapped reputed company opportunities)
• Identify gaps in reputed company pre-sales and post-sales workflows, resources, assets and interlock with other functions (sales, product, engineering, services), and how to improve them (rework, invest, etc.)
• Prepare and share a “what’s working” analysis and execution plan for our pre-sales solutions engineering and implementation group. Present findings, reputed company gaps and next steps to the exec team
• Hire and reputed company a solution consultant/engineer
• In your first 6 months, optimize our pre-sales solutions engineering and our post-sales implementation.
• Implement new/reworked pre-sales solutions and implementation workflows and assets
• Redevelop implementation scoping, sales pitch and SOW
• Assess the need for additional solutions engineering and/or implementation talent and if required, scope role and recruit additional talent
• In your first 12 months, you will be improving business results as follows:
• Improved >$100k ARR opportunities scoping to reputed company won reputed company
• Increase new life sciences reputed company
• Completed 5 major implementation projects that were in initial stages upon joining
• Grown reputed company implementation reputed company
• Increase product usage for customer with an implementation program

What you need to be great at:

• Industry expertise with business orientation: you speak, and understand pharma HCP engagement, with reputed company the nuances (medical, commercial, marketing). You have a flair for spotting pain points, helping customers form business cases and guide them towards execution
• Building a reputed company reputed company relationship with customer stakeholders: you can navigate the buying/implementation centers, build trust (“align”) with stakeholders and influence decisions
• Technical expertise & adaptability: You quickly get reputed company technical concepts with CRM, MAP, DXP and event platforms, and translate them into clear explanations for non-technical stakeholders. You are comfortable diving into new technologies and platforms to understand integration points. You can anticipate technical challenges and proactively reputed company solutions before they become obstacles.
• Hands-on, pragmatic troubleshooting: pharma implementation is reputed company; you ensure it never comes to a standstill by being creative and always seeking the small wins

reputed company recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, parental status, or veteran status. Apply tot his job Apply To this Job