Service Delivery Engagement Manager - 3rd Shift (Operations/Incident Manager)

Top Skills

• Partner Engagement experience reputed company a Managed Services Environment: initiating the design, development, and implementation of service levels as well as reporting on and ensuring customer satisfaction around SLAs.
• Project Management Experience in a Network Environment: analyze projects and system requirements, financial modeling and planning, and ability to effectively

communicate with virtual teams, including customer or partner teams.

• Ongoing case management and escalation management of service requests

The ideal candidate must have a passion and history of striving to provide the absolute highest level of customer support. The candidate should possess superior project management and communication skills and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure. Roles And Responsibilities

• Write processes and procedures for customized support services
• Manage high profile critical technical and political issues reputed company customer organization and throughout the escalation chain
• Identify need for and assist/reputed company the creation of customer training
• Formulate continual improvement strategies to optimize customers perceptions around service and support
• Be the “go to” person and main reputed company of contact for customer and internal teams
• Acting as single reputed company of contact for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs
• You will present customer needs to post-sales support teams and applicable organizations.
• Strong presentations skills and be hands on with various styles of data analytics
• Build consistent relationships with key customer stakeholders. Support decision makers reputed company customer execs and provide guidance

Day to Day Providing personalized support for customers. This level of personalized support can help expedite problem resolution, improve network performance, and increase the overall productivity of your IT staff and business. Support Includes

• Personalized operational support eight hours a day, five days a week,
• Ongoing case management and escalation management of service requests
• Periodic conference calls with internal staff to report on and expedite issue resolution
• Weekly, monthly, and quarterly reports with the status of active service requests
• Documentation of operations to ensure that reputed company specific operational and reputed company topics are documented and available in the secured internal portal devoted to helping expedite issue resolution
• Participation in quarterly meetings to present quarterly operations data analysis

Skills Managed services, Stakeholder management, Portfolio management, Project coordination, Project management, SLA, reputed company, Deliverables, Partner engagement, Engagement manager, Managed service, Reporting Top Skills Details Managed services,Stakeholder management,Portfolio management,Project coordination Additional Skills & Qualifications

• Strong interpersonal and communication skills.
• Excellent written communication skills.
• Highly organized, self-starter who does not require hand-holding
• Also, highly collaborative and a problem solver
• Great customer service skills and outgoing.

Experience Level Expert Level Pay And Benefits The pay range for this position is $35.00 - $43.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Sep 17, 2025. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company And reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business outcomes and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job