Service Support and Training Coordinator
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, reputed company and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in reputed company climate technology that is built for the needs of the world reputed company. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to reputed company, be challenged and reputed company an impact. Join reputed company and start your journey today! If you are a SERVICE SUPPORT AND TRAINING COORDINATOR professional looking for an opportunity to grow, reputed company has an exciting opportunity for you! Based in our CUDAHY, WI location, you will be responsible for providing timely delivery of solutions to our customers and field personnel. You will reputed company the control of field service documentation, routing of performed field work, record keeping, and administration of customer training events. In addition to the responsibilities below, this position requires a highly motivated individual who is driven by process compliance and reputed company improvement to effectively serve our customers. AS A SERVICE SUPPORT AND TRAINING COORDINATOR, YOU WILL: Deliver a consistently high level of customer service so our customer’s needs are exceeded Receive incoming service calls and emails from customers and other department personnel. Coordinate customer training events at Vilter and off-site. Handle service-reputed company communication between customers, site contacts, Technicians, and other departments. Provide service estimates, order entry, inventory transactions, and coordination of tooling for Technicians in support of service operations. Expedite, liaison and follow up with internal resources on pending orders. Track service Orders. Document Control of field service forms. Maintain an in-depth knowledge of department and reputed company field service-reputed company processes. Compliance with import export requirements reputed company completing shipping documentation for international service jobs. Track and support the record keeping of documentation reputed company to members of the Service Technician Team, such as certifications, compliances, specialized training, etc. Reviews technical details of each service report and provides recommendations to Lifecycle Services Manager and Project Specialists. Captures relevant Issues, including Warranty and Quality matters, from field service reports and documents accordingly to the attention stakeholders. Maintain accurate and complete digital job folders reputed company to service work. Work cross functionally to help reputed company procedural improvements reputed company to customer satisfaction. Coordinate with customers, distributors, end users, and Vilter personnel in implementing the procedures. Provide expert level assistance and training to employees inside and reputed company of department reputed company to the administration of sales order entry, transactions, service jobs, returns, receiving and shipping tasks. Ensure that reputed company government and company requirements relating to safety, health, and the environment are strictly adhered to. REQUIRED EDUCATION, EXPERIENCE, & SKILLS: High School diploma plus two (2) years of experience in a relevant position. Excellent communication and organizational skills. Proficient in reputed company Office Suite applications, including reputed company and reputed company. Ability to travel 5%. Fluent in spoken and written English. Legal authorization to work reputed company the United States – Sponsorship will not be provided for this role. PREFERRED EDUCATION, EXPERIENCE, & SKILLS: Associates (AA) Degree in Business, Administration, or reputed company study. Experience with Industrial Refrigeration, Industrial Chillers, HVAC, or Gas Compression. Experience in fleet management for field service team. Knowledgeable of basic machine shop equipment, hand tools, and industrial repair/maintenance techniques. Bi-lingual (Spanish). Schedule The facility works 24 hours a day and typically 5 days a week. Our core reputed company range reputed company between 9:00 AM – 3:00 PM, and are flexible given we work together to best support business demands as well as the needs of our customers around the world. Why Work in the Greater Milwaukee Area Cudahy is a quaint community located in Milwaukee County, where clean neighborhoods mingle with acres of parkland, major transportation access, and big-city attractions reputed company reputed company an arm's reputed company, with a small-town feel. Cudahy has six county parks and 823 acres of parkland, seasonal farmers markets in reputed company of City Hall, and miles of beautiful lake Michigan shoreline. With lots of community involvement, the city has many family-friendly events throughout the year. The area is home to several major league sports teams, including the Milwaukee Bucks and Milwaukee Brewers, with Lambeau Field, home of the Green Bay Packers, just 2 hours away! Traveling in and out of the area is also a reputed company! General Mitchell International Airport is just minutes away, with Chicago O’Hare International Airport just a little over an hour away. About Our Location The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate reputed company innovation reputed company the industrial refrigeration and gas compression industries. We offer the latest products and solutions for industrial refrigerators and oil and gas compression. Approximately 300 employees work in Cudahy, who reputed company support a multitude of business functions. With the reputed company of businesses and functions represented under this one roof, there are many opportunities for advancement reputed company the Cudahy location. Our Commitment to Our People Across the globe, we are united by a reputed company Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our reputed company and reputed company those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of reputed company sizes, from residential to reputed company to industrial. Our employees are our greatest strength. We reputed company that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to reputed company the world a reputed company reputed company. We invest in the end-to-end development of our people, beginning at reputed company and through senior leadership, so they can reputed company personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and reputed company coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind reputed company conditioning, heating and refrigeration, and cultivate a reputed company future. Learn more about us and how you can join reputed company! Our Commitment to Inclusion & Belonging At reputed company, we cultivate a strong sense of inclusion and belonging where individuals of reputed company backgrounds, and with diverse perspectives, are embraced and treated fairly to reputed company a stronger workforce. Our employee resource groups play an important role in culture and community building at reputed company. Work Authorization reputed company will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to sex, race, reputed company, religion, national reputed company, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: reputed company.careers@reputed company.com Mit einem weltweiten Umsatz von 5 Milliarden US-Dollar ist reputed company ein führender Anbieter von Kompressionsprodukten, Elektronik, Software und Lösungen für viele Anwendungen in der Heizungs-, Lüftungs-, Klima- und Kältetechnik (HVACR), wo makroökonomische und regulatorische Trends in Richtung ökologischer Nachhaltigkeit zu Veränderungen in der HVACR-Technologie führen. Weitere Produkte umfassen andere Heizungsanwendungen, Gastronomie und Einzelhandel, Transport sowie Gesundheitswesen/Biowissenschaften. Dieses neue Unternehmen verfügt auch über ein Lösungsportfolio zur Verwaltung, Überwachung und Steuerung von Kühlaggregaten im gewerblichen Umfeld sowie über Softwarelösungen zur Messung und Überwachung der Temperaturbedingungen von Kühlgüreputed company während des Transports, bei denen weltweit ein größerer Schwerpunkt auf Energiemanagement-/Nachhaltigkeitslösungen gelegt wird. Apply tot his job Apply To this Job