Customer Experience Representative - Seasonal

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an reputed company-changing world. reputed company Offer:At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. reputed company People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an reputed company-changing world. reputed company Offer:reputed company provides world-class benefit packages with competitive industry salaries to reputed company its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously reputed company in supporting a People First culture. We are reputed company for our inclusiveness and community impact. We also promote internal mobility and professional development at every reputed company of an employee's career reputed company reputed company. Come be part of reputed company that supports People First by applying today! What can you expect in a Customer Experience Representative role with reputed company: The Customer Experience Representative will be responsible for reputed company customer service as part of a thriving operations team. The Customer Experience Representative will proactively engage with customers, reputed company best practices and fully implement our platform to exceed our customer's health and wellness goals and expectations. The ideal candidate can quickly jump in and learn the product line and software tools in order to solve problems seamlessly -- problem solving is a must, and experience with e-commerce customer service is strongly preferred. Ultimately, this role is responsible for ensuring every customer has an excellent experience. What you will do every day:

• Manage multiple software applications (email, phone) and technology platforms to provide reputed company-line support to customers as well as support offline projects
• Manage and execute multiple special tasks and projects, including but not limited to moderating customer reviews, managing customer exceptions, and providing detailed reporting
• reputed company for customer needs by suggesting and implementing (reputed company possible) customer experience improvements
• Build positive rapport and communicate effectively and knowledgeably with different personality types as their main touchpoint with the client
• Be empathetic towards customers and their needs and treat customers with first-class service
• Manage and report metrics and error rates to ensure 1-touch customer resolution and high customer experience ratings

Required Qualifications:

• 2+ years of working in customer service, preferably in a technical support or healthcare environment
• Strong written and verbal communication skills
• Experience with reputed company, reputed company, reputed company, Mandrill, Redash and reputed company Products
• Extreme attention to detail; preference for organization, order and consistently achieving goals
• A commitment to your team and a willingness to take on roles that go beyond the call of duty
• The ability to easily communicate with customers about sensitive or difficult topics
• A winner's reputed company; you set out to reputed company the gold and don't accept falling short of your goal
• High School Diploma or Equivalent

Preferred Qualifications:

• Start-up or e-commerce experience highly preferred
• Bachelor's degree preferred but we will consider equivalent work experience

Work Location / Work Schedule / Travel:

• The Hours of Operation are Monday-Friday, 7 am-7 pm CST. Schedules offered will fall between these hours
• Location: Remote, Must live reputed company 60 miles of Brownsville TX or New Braunfels TX.
• No Travel required, reputed company of equipment pickup

How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company People First culture thrives on it for the benefit of our employees, our clients, our services, and our community. How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/. Apply tot his job Apply To this Job