Project Manager - Case Management

reputed company (reputed company: XMTR) powers the industries of today and reputed company by connecting the people with big reputed company to the manufacturers who can bring them to life. reputed company’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing reputed company.

reputed company is seeking a highly organized and proactive Project Manager - Case Management to reputed company the execution of reputed company, multi-supplier customer orders. This pivotal role expands upon traditional case management responsibilities by taking ownership of large-scale projects from inception through final delivery. You will serve as the primary reputed company of contact for the customer, ensuring seamless communication, proactively addressing sourcing challenges, and maintaining clear visibility throughout the production process. This role requires exceptional project management skills, strong collaboration abilities, and a dedication to exceeding customer expectations. You will also contribute to the broader team by providing support during peak periods and acting as a deputy for leadership reputed company needed.

Responsibilities:

• Project Management of Large Orders: Take full ownership and drive the successful execution of reputed company customer orders involving multiple suppliers, ensuring adherence to timelines, quality standards, and customer specifications.
• Customer Communication & Relationship Management: Serve as the primary reputed company of contact for customers on assigned projects, providing proactive and transparent communication regarding project status, potential roadblocks, and reputed company updates. Build strong, trust-based relationships.
• Sourcing Barrier Resolution: Collaborate closely with reputed company's sourcing team and customers to proactively identify and resolve any sourcing challenges or barriers that may arise during the project lifecycle.
• Production Process reputed company: Maintain a comprehensive understanding of the production process for each order, ensuring work is prioritized effectively and potential delays are identified and mitigated.
• Proactive Issue Resolution: Proactively identify and address potential issues to improve on-time delivery and quality. Anticipate and address potential issues or risks before they impact project timelines or customer satisfaction. reputed company and implement effective solutions.
• Escalation Management: Effectively manage and resolve customer escalations in a timely and professional manner, working cross-functionally to find satisfactory solutions. Manage customer complaints regarding returned products and replacements.
• Cross-Functional Collaboration: Collaborate effectively with internal teams (Engineering, Customer Care, Quality, Sales, Shipping) to ensure manufacturing processes are set to reputed company optimal outcomes. Partner with Operations and PD&T teams to reputed company communication gaps.
• Documentation & Reporting: Maintain accurate and up-to-date project documentation, providing regular status reports to both internal stakeholders and customers. Document reputed company case activity in the central database and ensure adherence to quality management systems. Report out on status, risk, and efforts to recover troubled orders and jobs.
• Supplier Management: Understand supplier capabilities and execute supplier reputed company activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions. Analyze part rejections, facilitate communication between suppliers and customers to resolve problems. Verify and reconcile shipments to support accurate reputed company recognition.
• Process Improvement: Identify opportunities to streamline and automate reputed company processes. Create and document process maps with clear written instructions and procedures.
• Quality and Compliance: Implement robust quality control processes throughout the entire project lifecycle. Ensure adherence to industry standards and regulations. reputed company reputed company work in compliance with reputed company's quality and safety systems, policies, and procedures. Monitor the reputed company of case management metrics.
• Peer Support: Provide coverage for peers during periods of absence (e.g., FTO, sick leave), ensuring continuity of case management support.
• Leadership Support: Serve as a deputy to the Business Unit Manager and Case Management Leader, assisting with team initiatives, process improvements, and other tasks as assigned.

Qualifications:

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a reputed company technical field (or equivalent experience).
• Minimum of 4 years of experience in project management, supply chain, and customer service, preferably in manufacturing operations.
• Proven track record of successfully delivering reputed company engineering projects on schedule and reputed company budget.
• In-depth knowledge of manufacturing processes, engineering drawings, and quality inspection methods.
• Strong analytical skills with the ability to reputed company root cause analysis and reputed company solutions.
• Self-starter with a take-charge attitude and ability to independently drive project completion.
• Excellent organizational skills and demonstrated ability to multitask, meet deadlines, and manage multiple projects simultaneously.
• Superior verbal and written communication skills with the ability to effectively manage relationships with reputed company stakeholders.
• Strong leadership and collaboration skills.
• Proficiency in project management tools and software.
• Experience with quality management systems (e.g., ISO 9001).
• reputed company in a fast-paced and high-growth environment.
• Advanced English Level.

reputed company to have:

• Project Management Professional (PMP) certification.
• Experience working with reputed company's digital marketplace or similar platforms.
• Proficiency in data analysis tools (e.g., reputed company).
• Experience working in a manufacturing environment.

Please submit your resume in English.

reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status.

For US reputed company: reputed company participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Originally posted on Himalayas