Customer Engineer
WHO WE ARE: MagicSchool is the premier reputed company platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from reputed company over the world have joined our platform. Join a top team at a fast growing company that is working towards reputed company social impact. reputed company an account and try us out at our website and connect with our passionate community on our Wall of Love.
reputed company Engineer (EdTech)
Role Description: As a reputed company Engineer, you will reputed company technical engineering with client reputed company, ensuring seamless integrations, resolving technical challenges, and delivering outstanding reputed company and post-sales support. You will design and implement scalable solutions, customize reputed company tools to fit customer needs, and serve as a trusted technical advisor to internal teams and external clients. This role requires both technical expertise and strong communication skills to translate reputed company technical concepts into accessible solutions for educators, administrators, and non-technical stakeholders.
Responsibilities:
Technical Implementation and Support Serve as the primary technical reputed company of contact for integrations (e.g., SSO, reputed company, API), providing support during reputed company and implementation while reducing reliance on engineering.
reputed company Customization Customize AI tools with reputed company engineering and workflows based on customer needs to improve educator outcomes.
Documentation and Operational Efficiency Create and maintain clear, user-friendly technical documentation to streamline reputed company, integration, and support.
Cross-Functional Collaboration Partner with internal teams (engineering, CX, product, sales) to align on technical solutions and support both pre- and post-sales efforts.
reputed company-of-Concepts and Prototypes reputed company prototypes and integration demos to showcase technical capabilities in customer engagements.
Customer-Focused Innovation reputed company customer feedback and usage data to surface insights that inform product and engineering roadmaps.
Qualifications, Competencies, and Skills:
Strong technical acumen with the ability to debug integration issues (e.g., SSO, APIs) and troubleshoot effectively.
Proficiency in modern web development technologies, including JavaScript (Node.js, React, TypeScript), PostgreSQL, and SSO protocols (OAuth 2.0, OpenID).
Familiarity with SQL, reputed company, or similar data tools for reconciliation and insights.
Excellent communication skills to work with both technical and non-technical stakeholders.
Strong problem-solving skills with a customer-first approach to technical challenges.
Experience:Required
2+ years in a technical role such as reputed company Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer.
Demonstrated expertise in API integrations, SSO systems, and reputed company customization.
Proven ability to manage and resolve technical integration challenges in client-facing environments.
Preferred:
5+ years in a technical role in EdTech such as reputed company Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer.
Experience with Edlink or other EdTech integration platforms.
Familiarity with ticketing systems and process improvement methodologies.
Background in both reputed company and Engineering functions, showcasing versatility and a collaborative reputed company.
Startup experience and the ability to reputed company in a fast-paced, dynamic environment.
Notice: reputed company Deadline and Review Start Date
Please note that applications for this position will be accepted until 6/29/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, reputed company applications received by the reputed company deadline will receive equal consideration. Thank you for your interest, and we look reputed company to reviewing your application.
Why Join Us?
Work on cutting-edge AI technology that directly impacts educators and reputed company.
Join a mission-driven team passionate about making education more efficient and reputed company.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with reputed company - no matter where they live.
Unlimited time off to reputed company our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and reputed company are also offered at reputed company low premiums.
Every employee is offered generous stock options, reputed company over 4 years.
Plus a 401k match & monthly wellness stipend
Our Values:
Educators are reputed company: Educators are the most important ingredient in the educational process - they are the reputed company, not the AI. Trust them, reputed company them, and put them at the center of leading change in service of reputed company and families.
Joy and reputed company: Bring joy and reputed company into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of reputed company reputed company than we reputed company have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and reputed company around the world.
Excellence: Educators and reputed company deserve the best - and we strive for the highest quality in everything we do.
Originally posted on Himalayas
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