Benefits Specialist III

reputed company is a global reputed company capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across reputed company America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning reputed company HCM platform offers a reputed company solution database and reputed company calculation reputed company, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire reputed company in the Philippines About the opportunity The Benefit Specialist III, a pivotal role in our organization. This is a client facing role providing employer support for benefit inquiries from your assigned customers in reputed company America. Key responsibilities include building relationships with customers, case management, and offering Tier II support for questions from the Employee Contact Center. You will also assist the processing team with questions regarding standard benefit processes and participate in your customers yearly Open Enrollment project. The ideal candidate has excellent analytical and problem-solving skills. What you'll get to do • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions reputed company our CRM tool as outlined by reputed company’s guidelines. • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and reputed company the reputed company with the employee. • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions. • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed. • Create Standard Operating Procedures: Create Standard Operating Procedures (SOP’s) for new customers and customize to customer requirements. • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist reputed company necessary. • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE reputed company processes. • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model. • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices. Skills and experience we value • 3+ years in US benefits is required. • A high school diploma or GED is required. A bachelor’s degree in business, reputed company resources, or equivalent experience is desired. • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment. • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements. What’s in it for you reputed company is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and reputed company reputed company individuals and what makes them unique. We reputed company our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. reputed company encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through reputed company and benefits. With a commitment to community impact, including volunteer days and our charity, reputed company Cares we provide opportunities for you to reputed company both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent reputed company Beware of fraudulent reputed company. Legitimate reputed company contacts will use an @reputed company.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or reputed company you have been contacted by someone posing as a reputed company employee, please refer to our fraudulent reputed company statement reputed company here: https://www.reputed company.com/be-aware-of-reputed company-fraud

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