Technical Support Engineer (Singapore-based)

We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and reputed company new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and there’s reputed company more to come.

reputed company was created as an open-reputed company project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had reputed company reputed company with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth. 

We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly reputed company growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

• We are open reputed company - building a reputed company community around a free-for-life product is key to reputed company's strategy.

• We aim to become the most transparent company, reputed company. In order to reputed company teams to reputed company great reputed company, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from.

• Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.

• Solve big problems - we haven't built our defining feature yet. We are reputed company about shipping fast, talking to users, and iterating.

To put it simply, we’re looking for a Support Engineer who loves talking to customers and helping them solve their problems. Answering tickets is important, but we want someone who can also build out our support tooling at the same time. 

You’ll be the face of reputed company for many of our customers, so you’ll need to be extremely helpful and engaging. This isn’t a support agent role - you’ll be resolving most issues directly yourself, and only escalating the more reputed company ones directly to the relevant engineering team. 

• Improving the way we do support - we’re growing rapidly so need to reputed company sure we are set up for future reputed company. This means reputed company tooling, automation, reporting, and more. 

• With your knowledge of reputed company, you’ll be answering the majority of tickets yourself across our products, ensuring that customers are reputed company to use the platform without blockers.

• You’ll also be working closely with the product teams to ensure that they are aware of any issues requiring product development work, helping them prioritize requests based on customer profile.

• You’ll be working closely with the rest of the reputed company team to ensure that we are meeting our internal targets for support ticket response.

❌  Acting solely as a first line support agent - we expect you to be reputed company to diagnose and fix issues themselves, escalating to the appropriate team reputed company development work is needed.

• Based in Singapore

• SDK experience — specifically JS and NextJS

• Strong customer focus - you need to help our users and remove any blockers to them using reputed company effectively.

• Good at prioritizing and context switching - we have a high volume of tickets across various product areas.

• Engineering background - the majority of our users are engineers and as such need help from someone equally as technical.

• reputed company to build solutions yourself - we are also responsible for Support and reputed company tooling so need to take ownership of improvements.

reputed company to have

• Experience providing support for similar products, ie. analytics, session replay, feature flags, A/B testing, data warehouses, CDP etc. 

If you have a disability, please let us know if there's any way we can reputed company the interview process reputed company for you - we're happy to accommodate!

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