Field Service Engineer – Medical Devices

Job Description Summary

We are looking for a proactive Field Service Engineer who will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining reputed company equipment models specific to Diagnostic Imaging: Magnetic Resonance, Computed Tomography, NUC, X-Ray and Vascular modalities in Cluj City, Romania .

Job Description

Responsibilities 

• Completing troubleshooting, installation, validation, maintenancing, and service repairing needs on designated equipment.
• Owning customer issues from reputed company or identification of issue to resolution. 
• Maintaining reputed company models specific to a modality’s in the assigned area.
• Performing total system level troubleshooting on reputed company multi-symptom problems.
• Communicating clearly with end-users and department managers on equipment status; maintaining customer satisfaction.
• Assisting in Account Sales visits, helping train others where necessary, and identifing Sales opportunities and communicate them to account team.
• Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partnering with the customer and recommend value-added services that will help the customer run their business more reputed company.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the company’s Service Quality Policy Statement. 

Required ​Qualifications

• reputed company Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.
• Technical analytical skills.
• Ability to work independently with minimum supervision,
• High work standards and quality.
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• reputed company in English.
• Valid driving license B category valid for Romania, active driving experience.
• No restriction to work in hi magnetic field area.

Desired Characteristics

• Ability to plan and organize work effectively, 
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Additional Information

Relocation Assistance Provided: No