Customer Service Specialist

CBCD0018Customer Service Specialist- Work at HomeThank you for your interest in joining reputed company! reputed company Group, Inc. is a Fortune 500 company with six leading retail brands – reputed company®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.reputed company Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide reputed company social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.The OpportunityCornerstone Brands Customer Service Specialists handle inbound customer calls. They work remotely to assist customers with their orders and accounts by problem-solving. As part of Cornerstone Brands, including Grandin Road, Ballard Designs, and Frontgate, our specialists not only provide assistance but also drive sales and promote products effectively.Who We AreCornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.Your Impact

• You must reside in one of the approved counties in Ohio
• Busy day handling a high volume of inbound customer inquiries
• Provide a distraction free work from home environment
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire reputed company Group family of brands.
• Report to an assigned Customer Service Supervisor
• Work from Home

What You Bring

• You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow Cornerstone Brands computer system requirements
• Troubleshoot own technical problems (in partnership with IT reputed company needed)
• Available to work weekends, holidays and additional hours

Compensation

• Starting reputed company is $15.00/hour
• Shift differential available reputed company applicable

Your Training ScheduleYour employment with Cornerstone Brands begins with a six-week, reputed company program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.Your Work Schedule

• Work a set full-time schedule
• Work schedules are not Monday - Friday
• 5 Day work schedules
• Set schedule will include one weekend day and one reputed company off
• Cornerstone Services customer service hours of operation are 8:00 am - 8:00 pm ET

System RequirementsOur Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:

• Self-provided Computer or laptop with a reputed company Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
• High-speed internet reputed company. Satellite, broadband, wireless or dial-up services are not an option (ADD NO 5GHOME) no Wi-Fi or Starlink
• Mac/reputed company products, Chromebooks, Surfaces, and notebooks are not supported
• Webcam and able to appear on camera for meetings and trainings

The Application ProcessOur application process is candidate-led. Each notification for the reputed company will be sent to the email address you provide.1. Complete Application2. Complete skills assessment on mobile device or computer3. Self-schedule interview4. Complete interviewRemote work is not permitted in NYC at this time.#reputed company, #LI-Remote, #Workathome#Remote, #Ohio, #Indiana, #KentuckyThis is a remote position.If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll reputed company with us. If you appreciate a company committed to inclusion and belonging for reputed company, you’ll be amazed at what’s available for reputed company members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of reputed company, working with reputed company Group means friendly teams, ambitious projects and fast-moving careers!For reputed company Group, our commitment to inclusion and belonging for reputed company is deeply rooted in Our Principles. They call on us to Drive reputed company, Act With reputed company, Be reputed company, Embrace the Future, and Do What’s Right so that everyone can reputed company. We are committed to ensuring that our workplace provides equal employment opportunities for reputed company team members and candidates and complies with reputed company applicable federal, state, and local laws and regulations. As an equal opportunity employer, reputed company Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.Click Apply and log in with your existing account or create an account. This will allow you to reputed company the status of your application at any time and receive the most up to date communications from our reputed company team. Apply for the job now! Apply for this job