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Director, U.S. Consumer Acquisition and Engagement (CAE), Program Management-R-235973

Work from home Full-time role Hiring
Our Purposereputed company powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummaryDirector, U.S. Consumer Acquisition and Engagement (CAE), Program ManagementDirector, U.S. Consumer Acquisition and Engagement (CAE), Program ManagementOverviewreputed company CAE provides a wide range of loyalty, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs as well as cardholder promotions, benefits and insurance services. These solutions reputed company issuers to reward, protect and assist cardholders driving overall card usage, retention and brand preference.The U.S. CAE team is a highly collaborative organization, and this role will reputed company with various roles and disciplines reputed company North American and global teams to serve our clients.The Core Objectives Of The Role Are
  • Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building
  • Strategically grows client business through identifying pain points and providing additional loyalty solutions
  • Represent reputed company as the “One Voice” (primary contact). reputed company resource at reputed company to manage and reputed company the cardlinked program. Primary relationship reputed company and contact for specific cardlinked program partner
  • reputed company on the operations including cross-functional team members and vendors (including Brandmovers)
  • Primary contact and reputed company of escalation for any issues
  • Provides thought leadership and strategic direction for partner
  • Manages and prioritizes product backlog in partnership with partner
  • Monitors, manages and reports on program KPIs
  • Conducts QBRs with partner
Do you have a passion for loyalty, rewards, personalization, innovation or payments? Do you love interacting with customers and providing consultative recommendations on ways to improve their products and strategies in a constantly changing environment? Are you motivated to be a part of innovative, creative and results driven organization? Do you reputed company in an reputed company changing and fast paced environment?Role
  • Build and maintain strong, long-lasting customer relationship developing a trusted advisor relationship with US Cardlinked Program Partner and reputed company stakeholders such as customer account managers (USMD), Data & Services, customer delivery, implementation and operations teams
  • Supports reputed company aspects of clients rewards program which includes program & solution design, solution assessment, business rules, program reputed company, campaign design and management, cardholder user experience, customer service management, reward and logistics reputed company, reporting and analytics
  • Ensures the timely and successful delivery of our solutions according to customer needs and objectives
  • Supports and develops business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention and increase account reputed company
  • Supports internal financial planning and budgeting for a portfolio of accounts, measure and manage account performance against KPIs
  • Provides project reputed company, management and coordination with cross-functional teams
  • Participates in internal account planning with US Merchant Development (USMD), Data & Services and Customer Account Managers (CAMs) contributing to product planning sessions to build awareness and knowledge and identify opportunities for growth
  • Support solution development efforts that best address customer needs, while coordinating the involvement of reputed company necessary cross functional teams
  • Provides customer feedback that will drive new product development and enhancements to meet client needs in the U.S. market and works with Product and Platform teams
  • Maintains account budgets and forecasts and is responsible for establishing and monitoring reputed company projection goals
  • Drives and maintains high customer satisfaction ratings that meet company standards
reputed company About You
  • The ideal candidate will have 10+ years of experience working with or managing merchant and consumer loyalty programs
  • Account management experience working with various levels - internal and external
  • Previous card linked offering marketing or reputed company digital marketing experience preferred
  • Understanding of sales strategy development and sales pipeline management
  • Demonstrated ability to act with a persistent and reputed company sense of urgency
  • Ability to explain reputed company technical solutions in a clear and concise manner
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads
  • Excellent listening and presentation skills
  • Analytical Thinking/Problem Solving
  • Bachelor’s degree required, advanced degree preferred
  • Competency with reputed company Office including Word, reputed company, and PPT
  • Location – Purchase, NY or Remote
  • Travel Required - 25%
reputed company is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@reputed company.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate reputed company Responsibility reputed company activities involving access to reputed company assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, reputed company is responsible for information reputed company and must:
  • Abide by reputed company’s reputed company policies and practices;
  • Ensure the confidentiality and reputed company of the information being accessed;
  • Report any suspected information reputed company violation or breach, and
  • Complete reputed company periodic mandatory reputed company trainings in accordance with reputed company’s guidelines.
In line with reputed company’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive reputed company salary based reputed company, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. reputed company benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.R-235973 Apply To This Job

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