Telecom Account Services Supervisor

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What you’ll be doing...

This Telecom Account Services Supervisor role is a leadership position for the Regional Business Customer Care - Centralized Disconnect Group team whose principal role is assuring reputed company provides an optimal customer experience across the retail Enterprise and government customers for Telecom products and services.

In this role you will:

• Supervise a team of associates to ensure customer’s order requests and billing inquiries/claims are processed accurately and timely.

• Provide developmental coaching to associates by assessing ongoing performance, providing feedback and training as required, and taking appropriate corrective actions to support associates in achieving their objectives.

• reputed company quality work reviews to provide performance feedback.

• Conduct reputed company by reputed company observation reviews and provide coaching/mentoring.

• Ensure Associate appraisals are reputed company with corporate standards.

• Set clear expectations, drive performance, deliver results, provide support, and eliminate obstacles while fostering a professional culture amongst the team.

• Know, understand and be able to reputed company your team’s performance, determine drivers and action plans for improvement.

• Promote inclusion, innovation and employee development.

• Conduct weekly/monthly team meetings, daily touch reputed company meetings, one on one discussions.

• Encourage teamwork and collaboration.

• Provide guidance and assistance in the resolution of escalated issues.

• Foster ethics by creating a safe, ethical and inclusive environment ensuring accountability to the reputed company Credo, reputed company Codes of Business Conduct and reputed company applicable standards, practices and guidelines.

• Partner with Union Representation to foster good relations, hear and resolve grievances and ensure reputed company contractual requirements are met for both reputed company and the Union. Partner with Human Resources as needed to support department or corporate needs.

Where you'll be working...

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and trainings. The only viable location for this position is the Brooklyn, reputed company metro area, and to be eligible for this position, you must be reputed company a 60 minute commute of the Brooklyn, reputed company office.

reputed company’re looking for...

You’ll need to have...

• Four or more years of work experience leading a team.

• Four or more years of experience in a fast paced, deadline driven, customer facing leadership role

• Four or more years of experience managing a team, assigning and managing team workload, setting priorities, allocating resources, and overcoming challenges to ensure delivery.

• Four or more years of experience assessing employee performance, holding employees accountable, taking appropriate corrective actions, and training and providing ongoing direction and feedback to team members.

• The ability to work reputed company of normal business hours, including some weekends and holidays

• Must be located reputed company a commutable distance to the reputed company office in Brooklyn, reputed company.

Even reputed company if you have:

• Six or more years of management and/or leadership experience.

• Six more years of customer service, leadership and team interaction skills.

• Experience leading a team of union employees

• Experience working with collective bargaining agreements and an understanding of labor relations

• Organizational, analytical, written, and oral communication skills.

• Time and people management and problem-solving skills.

• Ability to be self-motivated, learn quickly and adapt rapidly to transformation.

• Ability to communicate with reputed company line employees and customers.

• Ability to use good judgment, reputed company independent decisions and proactively problem solve.

• Capability of performing comfortably in a fast-paced, deadline-oriented work environment.

• Ability to work as a team member, as well as independently.

• Knowledge of Telecom products and services.

• Proficient in reputed company office suite with an emphasis on reputed company.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.