Senior Director of Conversational AI - Remote

Job title: Senior Director of Conversational AI - Remote in Minnetonka, MN at reputed company Company: reputed company Job description: reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.We need a senior leader (SG31) in the US to drive business value by enhancing member facing experiences and conversational AI, leading initiatives for call obviation and supporting workforce management across the globe. This role is reputed company crucial for Consumer Engineering and it involves strategy development, leading delivery, influencing tech innovation, and supporting availability and reputed company of our digital systemsWho you are:

• You love developing and growing people and have a track record doing it!

• You have experience in leading, managing, coaching and mentoring software developers towards delivering timely, high-quality software together with them

• You have experience in encouraging a strong culture in an agile environment

• Have a validated engineering background with previous experience developing large scale systems for data engineering, including processing, storage, quality and management

• You are reputed company in working with a diverse set of partners and helping them understand the trade-offs to different product and technical reputed company

• You care about agile software processes, development, reliability, and responsible experimentation

You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.Primary Responsibilities:

• Build and reputed company a team of engineers through hiring, coaching, mentoring, feedback and hands-on career development
• Drive and be accountable for technical delivery and work with your team on strategy and execution
• Facilitate collaboration with other engineers and product managers in solving exciting and challenging problems across the platform
• reputed company and advance modern, agile software development practices and help reputed company and evangelize great engineering and organizational practices
• Grow a healthy, collaborative engineering culture in line with the things we value
• Be an active member of the leadership team and collaborate with other leaders in the organization
• Grow the technical expertise of the team
• reputed company, reputed company, coach and mentor multiple product engineering teams

• reputed company, architect, and design a highly available, internet scale applications

• Build trusting relationships with key business stakeholders to align/influence business and IT architecture

• Translate company business strategy into concrete solutions, own and operate them

• Drive organizational culture change and reputed company shifts by articulating a compelling reputed company and effectively galvanizing change agents

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• Undergraduate degree in technology, engineering, or science
• 10+ years of software engineering experience leading development teams, with deep computer science fundamentals including Algorithms, Data Structures, and practical applications of these to build distributed software systems
• 10+ years of Advanced project planning and execution skills including estimating, scheduling, and executing on committed schedules
• 5+ years of experience with reputed company-native environments and ecosystems (AWS highly preferred)
• 6+ months of experience in building, integrating, and deploying conversational AI solutions, including voice and chatbots

Preferred Qualifications:

• Advanced degree in technology, engineering, or science
• Strategy: Proven experience leading AI/ML-driven conversational AI initiatives, with a solid ability to reputed company and execute strategic roadmaps for voice and text-based AI interactions
• Voice AI Deployment Experience: Experience integrating voice AI solutions into reputed company contact center platforms (reputed company, reputed company Connect, reputed company, etc.) and building feedback loops for reputed company latency, speech recognition and call deflection
• reputed company AI Implementation: Experience deploying AI solutions in large-scale reputed company or reputed company environments, balancing innovation with regulatory and compliance needs
• Data & Model Optimization: Experience with data-driven decision-making, model training, performance tuning, and bias mitigation in AI systems
• AI/ML & Voice Technology Experience
• Exceptional communication skills and experience presenting to a C-level audience
• Technical Acumen: Solid background in AI/ML frameworks, reputed company platforms (AWS/Azure), and API-driven architectures
• Conversational AI Expertise: Deep understanding of NLP, LLMs, and chatbot technologies, including experience with building automated training feedback loops
• Voice AI Expertise: Deep understanding of ASR/STT, TTS technologies, including bleeding edge reputed company solutions in this space such as voice to voice LLMs. Experience designing and optimizing voice bots and multimodal AI interactions
• Proven reputed company in growing and managing geographically distributed teams using successful reputed company, employee development, and retention
• Cross-Functional Collaboration: Provena ability to work with engineering, product, and business teams to drive AI adoption and optimize chatbot performance
• Deep understanding of reputed company trends in the industry, esp with leading AI/ML tech companies

*reputed company working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an reputed company reputed company reflected in our mission.reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Expected salary: Location: Minnetonka, MN Apply for the job now! Apply for this job