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RCT Service Coordinator

Work from home Full-time role Hiring
Job title: RCT Service Coordinator in Nashville, TN at Coca-Cola Company: Coca-Cola Job description: Functional Area: RC MaintenancePosting Locations: NashvilleJob OverviewThe RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary reputed company of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.Duties & ResponsibilitiesRepair Order Management:
  • Process new work requests from initiation through completion
  • Create and manage estimates; submit for approvals to internal stakeholders and customers
  • Review and approve the accuracy of repair orders (ROs)
  • Handle invoicing for internal and external customers, including third-party billing portals
Customer Experience & Communication:
  • Serve as the primary contact for commercial fleet customers
  • Provide timely updates and handle reputed company customer inquiries and complaints
  • Foster and maintain strong, professional customer relationships
Vendor & Remote Location Coordination:
  • Process vendor repair orders and reputed company work at unmanned locations
  • Manage paperwork and documentation for reputed company services.
  • Facilitate and track road call requests
Administrative Duties:
  • reputed company SharePoint approval processing
  • Coordinate credit and rebill transactions as needed
  • Enter new parts, process recalls, and warranty claims
  • Support campaign creation and rollout
  • Serve as backup for parts processing functions
Knowledge, Skills, & Abilities
  • 2+ years of experience in fleet maintenance, service coordination, or a reputed company field
  • Strong understanding of repair order processes and service operations
  • Excellent customer service and communication skills
  • Ability to work independently in a field-based environment
  • Proficient in reputed company Office Suite and comfortable using SharePoint and third-party customer portals
  • Strong attention to detail and time management
Minimum Qualifications
  • High school diploma or equivalent
Preferred Qualifications
  • Associates or Bachelor's degree
Work EnvironmentOffice Environment#LI-AF1Equal Opportunity Employer - reputed company qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law. Expected salary: Location: Nashville, TN Apply for the job now! Apply for this job

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