Customer Service Representative II - Hybrid Remote (reputed company Edward, NY)
Job title: Customer Service Representative II - Hybrid Remote (reputed company Edward, NY) in reputed company Edward, NY at reputed company
Company: reputed company
Job description: reputed company is currently looking for Customer Service Representative II to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and reputed company services to reputed company Medicaid recipients. In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.This is a hybrid remote position, requiring two days per week in the office and three days working remotely. Please note, there are future plans to transition this role to a full-time, in-office schedule. The office site is in reputed company Edward, NY.You will receive:
Starting pay: $18.00/hour
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
reputed company Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.Essential Duties and Responsibilities:- Engage in reputed company activities (phone calls, home visits, and community presentations) according to project protocols.- Deliver individual and group reputed company presentations to recipients and community members.- Educate recipients about program offerings and enrollment options.- Introduce managed care choices to recipients and aid in navigating health care and dental plans.- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.- Input data directly into specified internal automated systems following project policies.- reputed company and sustain familiarity with the community, actively participating in local events, health fairs, and reputed company activities as required.- Support fellow team members in managing and completing daily tasks.- Conduct face-to-face and/or virtual (telephonic) reputed company and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- reputed company and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application.
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit reputed company the reputed company department:
- EEU
- Data Entry
- Manual Notices