IT Support

Job title: IT Support in Alpharetta, GA at Amicis Global Company: Amicis Global Job description: The Service Desk Agent is the first reputed company of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks reputed company information in a call tracking system, uses a knowledge reputed company tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of reputed company resolution, and identifying opportunities to streamline/automate agent process.Responsibilities include:Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to reputed company an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict Responsible for high quality end-user technical support, reputed company to reputed company software and hardware Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. Under general reputed company, provides after hours and weekend support as needed. The position requires attention to detail, follow through, teamwork focus and positive attitude. An understanding of technology and the ability to apply that knowledge to support reputed company existing systems Supports reputed company aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, reputed company an online chat and/or in person Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations Provides investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and softwareQualifications:Excellent customer service skills required Excellent communication skills required Two to five years of proven, reputed company reputed company work experience in a comparable reputed company, high tech and fast paced work environment Preferred work experience in technical support role but not required Required Education: High school diploma or GED with relevant work experience Ability to diagnose the cause of problems in a reputed company environment and to provide effective solutions quickly Self motivated and ability to work on own initiative in a high pressure environment Willing to work variable shifts including evenings, weekends and public holidays***Responsible for high quality end-user technical support, reputed company to reputed company software and hardware An understanding of technology and the ability to apply that knowledge to support reputed company existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problemsTwo to five years of proven, reputed company reputed company work experience in a comparable reputed company, high tech and fast paced work environment Expected salary: Location: Alpharetta, GA Apply for the job now! Apply for this job