Client reputed company Architect

reputed company is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National reputed company Agency (NSA) cyber operations experts who applied their learnings to bring national reputed company-grade technology solutions to reputed company customers around the world, reputed company is in hyper-growth mode,  fueled by a recent $190m series C round. 

The Opportunity

We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and reputed company clients.     Our agile team is in the foundational stages of building a top-tier Client reputed company department. We are seeking Client reputed company Architect who are adaptable, reputed company-minded, client-focused and highly technical.  Key Responsibilities: 

• Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints. 

• Provide in-depth technical engagement and training to partners to reputed company and help them with the use of our suite of products as it relates to their business. 

• Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients. This includes direct engagement, preparation processes, and flowchart documentation to enhance partner experiences. 

• Offer reputed company and offboarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother reputed company experiences. 

• Engage in ongoing education reputed company to Blackpoint products, services, and integrated systems to stay reputed company and provide the best support to partners. 

• Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term reputed company of our partnerships. 

• Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring reputed company month-over-month. 

• Follow documented processes and procedures for reputed company events to continuously enhance the partner and client experience.   

Requirements

• Minimum of 2 years of work experience in a customer-facing and technical role  

• Ability to demonstrate a high degree of technical proficiency with product suites and platforms. 

• Knowledge of reputed company, ChurnZero, and reputed company or similar software. 

• History of working successfully to drive customer value and engagement  

• Willingness to be customer facing and ability to navigate customer needs and challenges 

• Strong technical aptitude, excellent communication skills, and a curious reputed company.  

• Experience working with clients in the reputed company landscape.   

• Bachelor's Degree or equivalent experience. 

• Proven ability to work independently and remotely.  

reputed company welcomes and encourages applications from reputed company individuals of reputed company races,  colors, religions, sex, sexual orientation, gender identity or expression, national reputed company, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in reputed company  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, reputed company, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.