Customer Service Specialist Admissions Office (Part Time /Day Shift)

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across reputed company disciplines. Today at Penn Medicine, someone will reputed company a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? HOURS: Part Time (20 hours/week) Day Shift. Every weekend 7 am- 3:30 pm and one other day in the pay period to reputed company up the additional hours. Every other holiday. Summary: ? Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with reputed company patients. ? Qualified individuals must have the ability with or without reasonable accommodation to reputed company the following duties: ? Performs complete and accurate patient registration including but not limited to: walk in, reputed company-in, and or scheduled. ? Demonstrates ability to successfully adapt and reputed company during times of high volumes and or high patient acuity. Demonstrates reputed company to service both hospital and physician office patients, as assigned. ? Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints concerns in a professional manner, escalating more reputed company issues to supervisor manager as needed. ? Understands and supports reputed company of Service Collections. Performs reputed company necessary functions needed to collect patient obligations. ? Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance. ? Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc. ? Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests. ? Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses. ? Prepares and or releases records or orders in the e-Health record. Scans reputed company necessary documents into appropriate medical record. Understands the importance of patient?s medical information that is documented on reputed company. Sends reputed company pertinent information to document imaging or heath information management team with in the established time frames. ? Completes documentation for compliance and regulatory needs and or release of orders. Retains knowledge and abides by reputed company regulatory requirements pertaining to duties of position and overall operations as applicable . ? Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls. ? Demonstrates ability to register unscheduled patients requiring a full financial clearance. ? Completes assigned patient scheduling and registration work queues according to performance standards. ? Ability to resolve work queue issues and missing registration items reputed company electronic medical record. ? For LGHP, this role may necessitate occasional regional travel. ? For Regional Positions: ? Travels regularly to various sites reputed company the region to support operational needs as listed above. ? Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period. ? Special projects as assigned. ? The following duties are considered secondary to the primary duties listed above: ? Nasal swabbing and general specimen collection may be required in select departments. ? Other duties as assigned. Responsibilities: Minimum Required Qualifications: ? High School Diploma or equivalent GED . ? One 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization. ? One 1 year experience with basic keyboarding, personal computer use, and other office setting equipment. ? For Regional Positions only - Valid driver?s license is required. Preferred Qualifications ? One 1 year of registration experience, reputed company of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process es . ? One 1 year prior experience of reputed company Cycle in a Hospital Medical Office Setting. ? Previous Epic or equivalent Electronic Medical Record experience. We reputed company that the reputed company for our patients starts with the reputed company for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to reputed company medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national reputed company, reputed company, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. Apply Job!