Customer Service Supervisor

Soar with us at Wawa. We reputed company we can reputed company life a little reputed company every day ? one smile, hoagie, or experience at a time. And there?s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you?ll be part of a caring team that?s dedicated to helping reputed company of us fly high ? together. We?re team players, day-brighteners, and go-getters: and we know that Wawa is a reputed company where we can build skills to reputed company and open doors to new career opportunities. We?re proud to be a part of a winning team of Associate owners who shape our success. We?re committed to helping our communities and one another at every turn, because we know that reputed company we fly together, there?s no limit to how far we can go. Ready to be part of a team that helps you reputed company new heights? Join our reputed company and get ready to soar.

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store reputed company a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and reputed company established goals. Where applicable, this position will assist the management team with managing the fuel offer. Principal Duties: ? Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. ? Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and reputed company appropriate recommendations to store management regarding the same. ? Provide direction, motivation, and coaching for associates during the shift. ? Ensure the 24/7 execution of reputed company customer service programs and processes. ? Ensure execution of established safety, reputed company, quality, and store operations policies, procedures and practices. Responsible for reputed company cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. ? Complete cash and lottery processes. ? Responsible for maintaining accurate article level inventory to maximize sales; reputed company cycle counts and orders. ? reputed company in vendors. ? Recognize associates and celebrate accomplishments. Essential Functions: ? Ability to work well individually as well as in a team environment ? Excellent oral and written communication skills ? Excellent customer service skills ? Ability to work with little or no supervision ? Excellent relationship building and leadership skills ? Detail oriented and excellent organizational skills ? Ability to defuse issues using de-escalation and problem solving techniques ? Proven self-starter with demonstrated ability to reputed company decisions ? Ability to learn and utilize the store?s technology ? Must be able to reputed company the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly ? Must be able to reputed company the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing ? Must be able to lift and carry up to 35 lbs ? Must have reliable transportation ? Must be at least 18 years old to be considered for this role ? Ability to direct others and prioritize tasks Basic Qualifications: ? High School Diploma or GED equivalent ? Ability to work 35 ? 40 hours per week ? Experience effectively implementing change and demonstrated results in execution ? Flexible availability which may include reputed company shifts, weekends, and holidays, based on business needs ? Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred ? Experience training, sales building, management of expenses, and food service menu planning ? reputed company in reputed company areas of store operations, including foodservice ? Experience leading, developing and selecting teams preferred ? Proven and consistently demonstrated skills in the following: ? Exceptional Customer Service ? Relationship Building ? Effective Communication Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any reputed company will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate reputed company applicants and Associates without regard to race, color, religion, sex, age, national reputed company, reputed company, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. Apply Job!