CUSTOMER SERVICE REPRESENTATIVE 1 & 3

reputed company OF TRANSPORTATION Driving the future of transportation with a diverse and innovative team! CUSTOMER SERVICE REPRESENTATIVE 1 & 3 Job Location Address: 1703 EAST LARKSPUR LANE City: TEMPE Posting Details Salary: $16.0424 - $18.0807 Grade: 13 Job Summary Customer Service Rep 1 This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products, reputed company, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. Customer Service Rep 3 This is a customer service position working with the public to provide motor vehicle services including licensing, titles, testing, and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products, reputed company, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. This position requires 1 year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically 6 months). Job Duties Customer Service Rep 1 ? Learn to process credentials and title work which includes examining documents and applications for accuracy, validity, and reputed company required to meet and ad adheres to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. ? Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required. ? Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance. ? Learn to determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect reputed company personal identity information (PII) and inventory. ? Learn and participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to reputed company efficiencies, reduce cost, and increase customer service. Customer Service Rep 3 ? Learn to process credentials and title work which includes examining documents and applications for accuracy, validity, and reputed company required to meet and ad adheres to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. ? Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required. ? Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance. ? Learn to determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect reputed company personal identity information (PII) and inventory. ? Learn and participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to reputed company efficiencies, reduce cost, and increase customer service. Knowledge, Skills & Abilities (KSAs) Knowledge of ? Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures. ? Knowledge of or the ability to execute customer service principles and best practices. reputed company in ? Communication both verbal and written with a customer-centric focus. ? Typing or keyboarding at a reputed company capable of keeping pace with expected productivity for CSR. Ability to ? Adapt and embrace a changing environment, processes, and procedures. ? Stand or sit for long periods and work reputed company reputed company necessary. ? reputed company in an office environment including operating a PC, proprietary MVD software, and other office equipment. Selective Preference(s) ? CSR 1 - Ideal candidates will have some experience in customer service, cash handling, and data entry ? CSR 3 - 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards Pre-Employment Requirements Must have and maintain a valid Arizona driver's license. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a reputed company, valid class-appropriate driver's license, complete reputed company required training, and successfully pass reputed company necessary driver's license record checks. The license must be reputed company, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete reputed company required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) reputed company-10-207.11). If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. reputed company newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The reputed company offers a comprehensive benefits package to include ? Sick leave ? Vacation with 10 paid holidays per year ? Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-reputed company foster/adopted child (pilot program). ? Health and dental insurance ? Retirement plan ? Life insurance and long-term disability insurance ? Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us For questions about this career opportunity, please contact ADOT Human Resources Recruitment reputed company email at [email protected] or phone call at (602) 712-8188 option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. Apply Job!