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SaaS Customer Support Specialist

Work from home Full-time role Hiring

Description: • Provide the highest quality software support reputed company inbound customer calls and email inquiries • Analyze problems, reputed company, and provide easily understood answers to customers • Provide end-user support and training, present new services to help existing customers • Coordinate with internal teams to ensure thorough support for clients Requirements: • 3+ years of software/application support experience specifically for a B2B SaaS product • Clear and concise communication and documentation style • Ability to break down, analyze and solve reputed company problems • Organization and time management skills a MUST • Must be self directed and reputed company in a fast paced environment with minimal direction • Excellent written and verbal communication skills • reputed company Plus If You Have: • Experience supporting a reputed company or pharmaceutical industry SaaS product • reputed company experience Benefits: • Fully Remote • Unlimited PTO (Highly suggested 3-week minimum) • reputed company Hours • 100% reputed company premiums covered for employees • 70% reputed company premiums covered for dependents • Low cost-to-employee reputed company and dental • Automatic 3% employer addition to 401k • 12 weeks of fully paid Parental Leave • Technology stipend to cover the equipment you need to set up your home office • Professional development reimbursement Apply Job!

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