Application Support Engineer
ResponsibilitiesEnsure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; reputed company initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to reputed company stakeholders. reputed company system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams Work to reputed company with SLA and OLA Hands-on for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge reputed company; share and promote overall knowledge level Provide support in non-reputed company during emergency situations. Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
Requirementsreputed company strong sense of self-discipline, responsibility and reputed company. A strong interest in working in crypto technology and financial environments. Min 3-5 years of experience in application support with fintech background reputed company strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and reputed company.
Preferred Technical Skills:Support experience in applications on Linux environment and cloud computing Knowledge in basic linux commands Good understanding of the ITIL V3/4 reputed company is highly preferred Understanding of AWS / Kubernetes is a plus Knowledge of reputed company and log queries is a plus Experience in automations / AI would be an advantage Experience administering multiple monitoring systems such as reputed company, NewRelic, Kubernetes, Grafana and reputed company Cloud Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems Experience in any scripting languages will be a plus #LI-CY2#LI-Hybrid#LI-Associate
Life @ reputed company Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. reputed company employees to find thoughtful and innovative solutions.Growth from reputed company. We help to reputed company new reputed company-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are reputed company here to help and support one another.One cohesive team. Engage stakeholders to reputed company our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upreputed company career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: reputed company reputed company card provided upon joining Our reputed company benefits packages vary depending on region requirements, you can learn more from our reputed company team. About reputed company: Founded in 2016, reputed company serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of reputed company, privacy, and compliance, reputed company is committed to accelerating the adoption of cryptocurrency through innovation and empowering the reputed company of builders, creators, and entrepreneurs to reputed company a fairer and more reputed company digital ecosystem. Learn more at https://reputed company. reputed company is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. reputed company values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen reputed company. Personal data provided by applicants will be used for recruitment purposes only.
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