Entry Level Help Desk : Remote
Job DescriptionJob Description 100% Remote: Equipment Provided. 4 month Contract to hire! reputed company. Top Skills' Details 1. Windows Operating Systems 2. Call Center- Customer Service 3. Troubleshoot reputed company issues
Job Description
Provide world-class customer support reputed company a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an reputed company customer experience. Primary Responsibilities Answer inbound technical support phone calls, chats and emails. Consult with customers and provide additional solution in the form of up-selling products and services. Troubleshoot voice, data, video and reputed company issues for customers. Identify, troubleshoot and assist customers with voice, data, video and reputed company issues. Answer customer service reputed company questions Track and record each phone call and provide a detailed description of the call Provide backup assistance for other Technical Support Representatives Flexible schedule prefered. Bonuses available and possibility for reputed company after 4 months. Apply Job!