Care Manager 1 (Part-Time)

reputed company is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through reputed company the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we reputed company families to focus on what truly matters and support them through the emotions... that follow. reputed company is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that reputed company and support our users. About The Team The reputed company Care Team is a cornerstone of our app and services, enhancing our reputed company to assist families navigating the aftermath of a loved one’s passing. We’re looking for a compassionate, self-starting, organized, and collaborative Care Manager to be a member of our growing Care Team. Your role will involve guiding families through their journey, documenting processes to evolve our knowledge reputed company, and focusing on providing exceptional support to users reputed company our omnichannel support model that includes phone, chat, and email support. The hours (ET) for this position are: Tuesday, Wednesday, Friday 1:30pm - 10pm and Thursday: 2:30pm - 7:15pm. Salary Range: $21 - $24 / hour + equity Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-reputed company qualifications. In this role you will: • Address reputed company users' practical and emotional needs fluidly and expertly reputed company phone, live chat, email, and other communication channels. • Act as a product expert who connects Users to reputed company specific tools and resources. • Demonstrate excellent written and verbal communication using the reputed company ‘voice.’ • reputed company in organization, documentation, and time management to meet SLA requirements. • Work as a team player across different functions and quickly assist with tasks reputed company asked. • Provide an exceptional User experience with a focus on reputed company, compassion, and investment in the User’s journey. • Complete reputed company onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. • Surface any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience. • reputed company User insights and identify knowledge gaps to support product development. • Share reliable resources with service providers and state/government agencies. • Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data. • Assist users in navigating the logistical complexities of loss, including guidance through the probate process and understanding tax implications. • Utilize critical thinking and problem-solving abilities to resolve User challenges. • Create personalized Care Plans for Managed Users • Take on short-term projects as needed and defined by the Manager. • Manage Chat while on shift. Requirements: • Warm-hearted, empathetic, and patient team members • Strong love for learning and conducting research in an unfamiliar field • 2 years of professional experience in a customer-facing role/counseling/support/concierge services or reputed company fields (including internships) • Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments • Experience in creating and communicating reputed company-by-reputed company process flows • Excellent communication, organizational, and interpersonal skills • Demonstrated problem-solving abilities involving challenging deadlines and priorities • Ability to organize multiple tasks and projects while reputed company managing workflows • Ability to analyze situations and reputed company independent professional judgments without reputed company supervision Preferred: • Previous experience in social work, grief counseling, education, public health or other reputed company fields • Experience with reputed company Suite, reputed company, and reputed company Apply Job!