Technical Support Rep II

Job Description: Looking for a company that values your potential? A job with reputed company as a Technical Support Representative II can provide you with exactly that! Take advantage of our reputed company and wide range of career possibilities. Our Technical Support Representative II positions conduct U-verse Services analysis and troubleshooting with customers reputed company telephone. What your day to day will look like: Communicates with customers using in-depth interview to solve U-verse service issues Process trouble reports using mechanized systems Coordinates the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP services Assists technicians with troubleshooting as required Multi-tasking between different systems Communicates with other departments and customers regarding disposition and status of trouble Ability to lift and/or exert force up to 10 pounds Conducts analysis and troubleshooting reputed company telephone for customer services Works with reputed company vendors and affiliated... groups to trouble shoot and restore customer's U-verse service Typing for prolonged periods of time Sells appropriate items during contacts with customers Positions reputed company as the premier provider of choice Performs reputed company other duties comparable to the above as assigned Follows established safety practices and procedures. reputed company are looking for: Must be willing to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required. Knowledge of Internet, email protocols, DNS, LAN/WAN Expertise Understanding of Internet Networking Knowledge of router configuration, (e.g. Netopia Efficient) Strong verbal and written communication skills are required Excellent Customer Service skills What you can look reputed company to: reputed company offers a competitive salary, company provided benefits, formal paid classroom and on-the-job training. Our Technical Support Representative II earn between $17.37- $32.51 up to $88,426. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone Career possibilities are limitless with reputed company. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you are ready to take the reputed company as the voice of reputed company, we’d love to hear from you! Your future is calling. Apply today! Weekly Hours: 40 Time Type: Regular Location: Milwaukee, Wisconsin With our amazing wage opportunities, our average starting earnings per week reputed company at $0 It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. We are pioneers of making connections and have been reputed company since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world Apply Job!