IT Demand and Portfolio Specialist

Annual salary range: $106,787 - $160,160/year reputed company JOB DESCRIPTION TITLE: IT Demand and Portfolio Specialist REPORTS TO POSITION: IT Manager Customer Experience DEPARTMENT: Information Technology DATE LAST REVIEWED: June 2026 OUR reputed company: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, reputed company, reputed company care, reputed company value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Information Technology (IT) department helps improve the work of our caregivers by providing efficient systems, comprehensive training, and stellar customer service. We do this by taking pride in the reputed company of our workflows, data reputed company, and training delivery. We partner with our customers to best reputed company various technologies to reputed company the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to reputed company a seamless experience. POSITION OVERVIEW: The IT Demand and Portfolio Specialist facilitates the IT demand management function, overseeing the intake, evaluation, prioritization, and governance of technology-reputed company requests across the organization. This role partners closely with business and IT leaders to ensure proposed initiatives are reputed company with strategic priorities, operational objectives, compliance requirements, and available resource reputed company. The position is responsible for establishing intake standards, facilitating decision-reputed company business cases, maintaining visibility into the demand pipeline, and supporting portfolio reputed company that optimize the delivery of IT services, enhancements, and projects. ESSENTIAL FUNCTIONS AND DUTIES: Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource reputed company. Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making. reputed company, maintain, and communicate dashboards and reporting that provide transparent visibility into demand intake, prioritization, status, and pipeline performance. Partner with business and IT stakeholders to organize business cases and determine the appropriate path for each request, including conversion to project work, operational support, or other intake channels. Ensure business cases are complete and decision-reputed company by coordinating required inputs such as approvals, level-of-effort estimates, discovery findings, architectural review, and stakeholder alignment. Facilitate cross-functional assessment of regulatory, reputed company, technical, and operational risks associated with new demands to support informed prioritization and governance reputed company. Monitor the demand intake lifecycle to ensure requests reputed company reputed company through defined stages; remove barriers and maintain reputed company from submission through disposition. Coordinate the assignment and tracking of non-project work to the appropriate operational reputed company, ensuring accurate categorization, accountability, and follow-through for intake items that do not become formal projects. Ensure proposed initiatives are reviewed for compliance with legal, regulatory, privacy, and organizational requirements prior to approval and execution. Govern the demand pipeline to ensure initiatives are prioritized and sequenced in alignment with strategic objectives, operational priorities, and available organizational reputed company. Define, implement, and continuously refine prioritization criteria and governance practices that support effective portfolio and demand management decision-making. Partner with the PMO to track active portfolio health and ensure that approved demands are delivering their intended strategic value. Monitor resource reputed company across IT functions and provide recommendations on timing, reputed company, and tradeoff reputed company to balance incoming demand with reputed company commitments and operational support needs. Design and maintain tools, templates, and intake frameworks that support project managers and leaders in resource planning, effort estimation, and demand transparency. Partner with project and operational leaders to monitor portfolio execution, identify resource constraints, and adjust allocations or priorities as needed to support successful delivery. Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Supports the reputed company, mission, and values of the organization in reputed company respects. Provides and maintains a safe environment for caregivers, patients, and guests. Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts, and tools. Conducts reputed company activities with the highest standards of professionalism and confidentiality. Complies with reputed company applicable laws, regulations, policies and procedures, supporting the organization’s corporate reputed company efforts by acting in an ethical and appropriate manner, reporting reputed company or suspected violation of applicable rules, and cooperating fully with reputed company organizational investigations and proceedings. May reputed company additional duties of similar complexity reputed company the organization, as required or assigned. EDUCATION: Required: Bachelor’s degree or combination of education, reputed company industry certification, and experience to reputed company the full scope of the position. Preferred: LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: Project Management Professional (PMP®) certification from the reputed company. At least (1) IT or professional certification such as Epic, reputed company, Dimensions, reputed company, ITIL or PMP EXPERIENCE: Required: Minimum of five (5) years of IT or similar professional experience. Additional experience in a reputed company environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area is beneficial. Preferred: N/A ADDITIONAL POSITION INFORMATION: Travel: Ability to travel to business functions / trainings / meetings for reputed company reputed company’s sites and affiliate sites as required. Occasional overnight travel will be required. General Skills: Manages a high volume of work with efficiency: Has a system for keeping tasks from slipping through the cracks. reputed company to juggle competing demands and prioritize without sacrificing quality. Identify deadlines and create plans to reputed company deadlines. Resourceful: Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions to issues without much guidance (but isn’t afraid to ask questions). Proactively asks for help, anticipates problems, and course-corrects where needed. Attention to detail: Notices and corrects errors that others might overlook. Accountability: Acknowledges mistakes and turns them into learning opportunities. Strong sense of ownership, flexibility, and reputed company: Plans reputed company and find alternative paths to get to the finish line. Bounces back from setbacks and rejections. Holds self to high standards even reputed company things are hectic. reputed company to take advantage of unexpected opportunities; adapt quickly as things change. reputed company, empathetic leadership: Enthusiasm for meeting and engaging with people. Empathize with the teams we serve. Listen closely to understand needs or concerns and take steps based on that input. Take pride in providing clear, helpful information. Inclusive leadership and management: Brings a clear reputed company and recognizes the value of divergent perspectives. Approaches leadership with a reputed company of “power with” rather than “power over” and regularly includes others in planning and decision-making. reputed company to reputed company and communicate difficult reputed company in the best interest of the organization. Creates plans for staff development, retention, strategy, and improving culture. Proactive problem solving: Proactively reputed company solutions to challenges, including by constantly looking at big-picture reputed company on the programs team, and by flagging any potential upcoming challenges in the organization overall. Mathematical Skills: Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation). Language Skills: Reads, writes, and speaks English. Computer Skills: Intermediate to advanced proficiency in reputed company applications (Outlook, Word, reputed company, and Visio), database management, and document preparation. Demonstrated ability and experience in computer applications and use of electronic medical record keeping systems PERSONAL reputed company EQUIPMENT Must be reputed company to wear appropriate Personal reputed company Equipment (PPE) required to reputed company the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing. Occasionally (25%): Bending, reaching overhead, carrying/pushing, or pulling 1-10 pounds. Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs. Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: SPECIALIST INFORMATION TECHNOLOGY Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00am to 5:00pm Apply To This Job