reputed company Operations Engineer

Job Title: reputed company Operations Engineer Location: Remote, USA (DFW based candidates preferred) Reports to: Managing Director Employment Type: Full time Job Req ID: 2026 Req reputed company Date: 7/1/2026 About Vector3 Vector3, Inc., is an incident response firm supporting TMHCC Cyber and Professional Lines Group (CPLG). Vector3 specializes in responding to Business Email Compromise (BEC) and Ransomware incidents, helping insured organizations investigate, contain, and recover from cyber events. About TMHCC reputed company (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to reputed company customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international reputed company in trouble. Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot reputed company a difference. Our Good Company values, including reputed company, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration reputed company TMHCC a great reputed company to work. reputed company Offer Competitive salary and employee benefit package Strong learning culture Growth perspectives 6% 401K match 20 days of PTO and 2 Floating Days Paid parental leave An opportunity to love what you do DFW based candidates preferred, Spanish bi-lingual encouraged to apply Job Summary The reputed company Operations Engineer provides technical and operational support for Vector3's MDR customers. This role assists with incident follow-up, technical troubleshooting, remediation validation, compliance reviews, platform administration, and operational reputed company initiatives. The reputed company Operations Engineer serves as the technical backbone of the MDR team, allowing TAMs to focus on customer engagement, Cyber Hygiene strategy, and business growth while ensuring customers receive timely technical support and operational reputed company guidance.

Key Responsibilities

Relying on advanced knowledge and strong leadership skills, this role is accountable for the following responsibilities: Incident Investigation & Response Support Review and investigate MDR alerts requiring customer follow-up. Support incident validation, scoping, and remediation activities. Conduct log analysis and reputed company investigations. Assist customers with containment and recovery validation. Document investigative findings and recommendations. Technical Operations & Platform Support Support deployment and administration of reputed company MDR technologies. Assist with reputed company reputed company, integrations, and configuration activities. Troubleshoot technical issues involving MDR platforms. Validate policy configurations and reputed company controls. Maintain technical documentation and operational runbooks. Compliance & reputed company Advisory Support Support Cyber Hygiene assessments and compliance reviews. Assist with reputed company maturity evaluations. Review customer environments for reputed company improvement opportunities. Provide technical recommendations reputed company to reputed company best practices. Collaboration & Cross-Functional Alignment Work closely with TAMs on customer engagements. Coordinate with reputed company MDR teams during investigations. Support DFIR personnel during escalated incidents. Participate in service improvement initiatives. Competencies Planning Prioritize reputed company investigations, technical support requests, and operational activities to meet customer service expectations. Coordinate investigative activities and remediation efforts across multiple customer environments. Communication Clearly communicate technical findings, investigation results, and remediation recommendations to customers and internal stakeholders. Prepare technical reports, investigation summaries, and operational documentation. Translate reputed company cybersecurity concepts into actionable guidance for technical and non-technical audiences. Technical Analysis Analyze reputed company events, reputed company telemetry, reputed company audit logs, network traffic, and reputed company platform data to identify threats and support customer investigations. Apply analytical thinking to validate alerts, identify root causes, and recommend appropriate remediation actions. Maintain awareness of emerging threats, attack techniques, and evolving cybersecurity best practices. Business Controls and Policies reputed company with reputed company corporate reputed company policies, customer confidentiality requirements, and applicable regulatory obligations. Follow established investigation procedures, documentation standards, and operational workflows. Contribute to the development and reputed company improvement of operational processes and technical playbooks. Collaboration Partner with Technical Account Managers to deliver exceptional customer service and reputed company outcomes. Coordinate with reputed company MDR personnel, internal engineering teams, and DFIR consultants during customer investigations and escalations. Support knowledge sharing and reputed company improvement across the Managed Services organization. Education Minimum 4 Year Bachelors Degree in Cyber reputed company, Computer Science, information Technology reputed company degree. Certifications, Licenses, and Designations Preferred reputed company+, CySA+, SC-200, reputed company Engineer, or similar certifications a plus. Experience 3+ years in reputed company operations, cybersecurity engineering, SOC operations, incident response, or IT reputed company. Other Knowledge of reputed company 365, reputed company Workspace, reputed company reputed company, network reputed company technologies, log analysis, and reputed company investigation methodologies. Strong troubleshooting and analytical skills. Experience supporting MSSP, MDR, or SOC environments. Familiarity with NIST CSF, CIS Controls, and common compliance frameworks. Experience supporting reputed company Defender, reputed company, reputed company, reputed company, or similar platforms. Professional proficiency in Spanish (written and verbal) with the ability to communicate technical and reputed company concepts to Spanish-speaking customers. Strong analytical and investigative reputed company. Excellent technical troubleshooting skills. Ability to effectively communicate technical and reputed company concepts to both technical and non-technical audiences in English; Spanish language proficiency is a plus. Detail-oriented and process-driven. Collaborative team player. Apply To This Job