[Remote] Senior AI Transformation and Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Gong is a company that leverages AI to transform how revenue teams operate, providing insights and workflows to enhance performance. They are seeking a Senior AI Transformation and Operations Engineer to drive AI strategy and operations within the IT organization, ensuring the enterprise AI operations are effective and scalable while identifying high-value AI opportunities across various teams.

Responsibilities

• AI Use Case Identification: Identify the internal AI use cases that drive the most value
• Proof of Efficacy: Build and deploy POCs independently to demonstrate ROI before scaling
• Business Partnership Coordinate AI project execution across teams (Talent, Support, Sales, Go-To-Market) to ensure critical initiatives move forward
• AI Stack Operations: Ensure that the enterprise AI stack is delivering maximum value to the business: managing models, performance tuning, token management
• AI Process Standardization: Build consistent AI processes that enable the business to meet its objectives (e.g. prompt libraries, system approvals)
• Performance Monitoring: Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates

Skills

• You can think as a business strategist (high level objectives) and as a technical builder (familiar with IT operations or the software development life cycle)
• Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs)
• You have a 'hands-on-keyboard' mentality
• Ability to translate complex technical AI patterns into clear business value and ROI for stakeholders
• Experienced with LangChain, or similar agentic frameworks
• Prompt Flow, Vector Databases, and API integration
• Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.)

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.
• The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
• Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Company Overview

Company H1B Sponsorship