Customer Service Analyst – Network Policy & Data Insights – Full‑Time, California (Hybrid/Remote) – arenaflex

Why arenaflex?

At arenaflex, we believe that the right support can unlock limitless potential—for individuals, businesses, and communities alike. As a global leader in financial services, we empower millions of customers to manage their money with confidence, grow their enterprises, and explore new opportunities. Joining arenaflex means becoming part of a vibrant, purpose‑driven team of more than 60,000 professionals who share a single mission: to deliver an exceptional customer experience every day.

Our culture is built on collaboration, innovation, and a relentless focus on the customer. Whether you’re working from a modern office in California, a home‑based remote setup, or a hybrid combination of both, you’ll find a supportive environment that encourages growth, celebrates diversity, and rewards excellence.

Role Overview

The Customer Service Analyst – Network Policy & Data Insights role sits at the intersection of risk management, data analytics, and operational excellence. You will partner with the Global Merchant and Network Services (GMNS) Functional Excellence team to design, automate, and enhance management information system (MIS) reporting, drive data‑driven decision making, and help shape the risk‑based strategy that protects both our customers and the business.

This position is based in California, USA, with a flexible work schedule that includes a blend of on‑site collaboration and remote work options. The role reports to the GMNS Functional Excellence Lead and works closely with cross‑functional partners across the globe.

Key Responsibilities

• Automated Reporting & Analytics: Collaborate with GMNS business partners to design, develop, and maintain automated MIS reporting solutions that provide real‑time visibility into operational risk and performance.
• Process Improvement: Identify opportunities for process automation and optimization, working with the broader Functional Excellence community to implement controls that mitigate functional risk.
• Advanced Data Analysis: Perform sophisticated data mining, pattern recognition, and predictive analytics to uncover trends, root causes, and actionable insights.
• Risk Monitoring: Continuously track control and compliance metrics, delivering regular, executive‑level dashboards that inform risk‑based decision making.
• Stakeholder Communication: Translate complex data findings into clear, concise reports and presentations for senior leadership, including C‑suite briefings.
• Project Support: Contribute to high‑impact projects aimed at strengthening the control environment, risk remediation, and operational resilience.
• Data Governance: Ensure data quality, integrity, and security across all analytical outputs, adhering to arenaflex’s data governance standards.
• Collaboration & Influence: Work across multiple time zones and functional areas, influencing stakeholders to adopt data‑driven best practices.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, Statistics, or a related field.
• Minimum 2‑3 years of experience in data analysis, risk management, or operational reporting within a financial services environment.
• Proficiency with data‑analysis tools such as MS Excel, SQL, Python, SAS, or R.
• Hands‑on experience with data visualization platforms (e.g., Tableau, Power BI) and reporting automation.
• Strong understanding of functional risk concepts, control frameworks, and compliance monitoring.
• Excellent written and verbal communication skills, with the ability to convey technical information to non‑technical audiences.
• Demonstrated ability to work independently, prioritize multiple tasks, and meet tight deadlines in a fast‑paced environment.

Preferred Qualifications

• Advanced degree (MBA, Master’s in Data Science, or related).
• Experience with big data technologies such as Hadoop, Spark, or Hive.
• Knowledge of the merchant services industry, payment processing, and related regulatory requirements.
• Prior exposure to risk‑based decision making, control assessments, and compliance reporting.
• Certification in risk management (e.g., CRISC) or data analytics (e.g., CDMP).
• Familiarity with agile project management methodologies.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect large data sets, identify patterns, and generate actionable insights.
• Problem Solving: Proactive approach to uncovering root causes and recommending practical solutions.
• Technical Acumen: Strong command of SQL, Python, and data‑visualization tools; comfortable working with large, unstructured data sources.
• Communication: Clear, concise storytelling with data; adept at creating executive‑level presentations.
• Collaboration: Comfortable influencing cross‑functional teams and building consensus across global locations.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly and new challenges emerge.
• Integrity & Ethics: Commitment to maintaining the highest standards of data privacy, security, and regulatory compliance.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly rate of $24 per hour along with a comprehensive benefits package designed to support your health, wealth, and well‑being:

• Base salary plus performance‑based incentives.
• Robust health, dental, vision, and supplemental insurance options.
• Retirement savings plans with company matching contributions.
• Generous paid parental leave and flexible paid time off policies.
• Access to on‑site and virtual wellness centers, including mental‑health resources.
• Professional development budget, tuition reimbursement, and internal learning platforms.
• Employee assistance program offering confidential counseling and support.
• Opportunities for career mobility across arenaflex’s global network.
• Hybrid work model with flexible schedules and remote‑work allowances.

Career Growth & Development

At arenaflex, your career trajectory is limited only by your ambition. As a Customer Service Analyst, you will have access to:

• Mentorship from senior risk and analytics leaders.
• Rotational programs that expose you to different facets of the business, from fraud prevention to product strategy.
• Leadership development tracks that prepare you for managerial roles.
• Regular training on emerging technologies such as machine learning, AI‑driven risk modeling, and advanced data engineering.
• Opportunities to present your work at internal conferences and industry forums.

Work Environment & Culture

arenaflex fosters an inclusive, collaborative, and innovative workplace where every voice matters. Our core values—Integrity, Customer Commitment, Teamwork, and Innovation—guide everything we do. Highlights of our culture include:

• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, with employee resource groups and inclusive policies.
• Team Spirit: Regular team‑building events, hackathons, and community service initiatives that strengthen bonds across locations.
• Well‑Being Focus: Programs that promote physical, financial, and emotional health, including fitness challenges, financial literacy workshops, and mindfulness sessions.
• Recognition: Formal recognition programs that celebrate individual and team achievements.

Application Process

If you are passionate about turning data into strategic advantage, thrive in a fast‑moving risk environment, and want to make a tangible impact on millions of customers worldwide, we want to hear from you. To apply, click the button below, submit your resume, and tell us why you’re the perfect fit for the Customer Service Analyst – Network Policy & Data Insights role at arenaflex.

Apply Now

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by law.