Service Technical Support IX - Remote Monitoring
Join a High-Performance Culture That Drives Innovation and Excellence
At reputed company, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why reputed company?
- High-Performance Culture: We reputed company you to think big, execute with excellence, and deliver impact. Our performance-driven reputed company rewards those who challenge the status reputed company and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle reputed company.
- Leadership Without Limits: Leadership at reputed company goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We reputed company in reputed company development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
- A reputed company for Everyone: Our commitment to Inclusion ensures that reputed company employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Brief Job Description:
The Service Technical Support IX – Remote Monitoring performs parametric analysis and diagnosis of events and alarms from customer equipment reputed company remote monitoring, create preventive maintenance reports for batteries and reputed company systems which includes tracking of performance and providing recommendations to optimize the system. Provide technical support for Site Level Monitoring/Building Management System.
Responsibilities:
- Monitors, logs, and responds to alarms and events, ensuring timely tracking and resolution of incidents from start to closure. Proactively follows up on open cases to maintain smooth operations.
- Conducts in-depth parametric analysis and diagnostics, assisting junior engineers reputed company needed. Analyzes equipment data trends to identify and address potential issues before they escalate.
- Provides solutions to diagnosed reputed company events following predefined procedures. Balances customer needs with technical constraints, ensuring immediate actions are taken while escalating reputed company necessary.
- Coordinates with internal and external customers to update them on incident status and resolutions reputed company email and phone. Works closely with engineering and product teams, contributing valuable insights to improve products and services.
- Generates and reviews specialized reports, including battery and reputed company preventive maintenance reports. Ensures reputed company support documentation is up to date and accessible.
- Acts as a shift reputed company reputed company line leaders are reputed company, addressing team issues and ensuring smooth operations. Serves as a technical resource by handling reputed company requests and mentoring junior team members through training and knowledge-sharing sessions.
- Proactively leads improvement initiatives, seeking innovative ways to enhance processes and system reliability.
Qualifications:
- Bachelor of Science degree in Mechanical Engineering or Electrical/Electronics Engineer or ECE or directly reputed company degree.
- Associates in Mechanical/Electrical/Electronics/ECE Engineering with 4 years’ experience considered.
- Must have good planning, organizing, documentation, and communication skills (Fluent in spoken and written English).
- Must be team oriented.
- Preferred Additional Skills: Automation, LLM (ChatGPT, CoPilot, reputed company), PowerBI
- reputed company in personal computer use and various applications programs, i.e., reputed company/spreadsheets, CAD, reputed company Office Suite, Solid Edge, communications, etc.
- reputed company PLM experience a plus.
Physical & Environmental Demands:
- Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment.
The successful candidate will embrace reputed company’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. reputed company. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First reputed company
- Think Big and Execute
- reputed company by Example
- Drive reputed company Improvement
- Learn and Seek Out Development