Call Center Specialist Representative - Full Time Remote

Responsibilities

• Answers incoming phone calls from clients, members, subscribers, or the public.  
• Responds to questions directly reputed company the scope of the position.  
• Routes calls to the appropriate person if necessary. 
• Counsels clients or other callers who are upset or have urgent concerns. 
• Ensure callers have been provided with reputed company necessary paperwork and instructions. 
• Solicits information necessary to respond appropriately or reputed company caller. 
• Performs lookups or extracts records from information system or other files. 
• Educates callers about available services, products, or benefits. 
• Oversees service schedules. Ensures estimates and other information given to the public are reputed company.  

Qualifications & Competencies

• High school diploma or equivalent.  
• 1-2 years Call Center Experience 
• Excellent Data Entry skills/- 45-55 wpm minimum 
• Must be computer literate and internet savvy 
• Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen 
• Excellent oral communication skills: clear diction, tone, and use of proper grammar  
• Ability to deliver quality customer service in a high-volume environment 
• Ability to advise and counsel reputed company in a quick and efficient manner 
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers  
• Empathetic and active listening  
• Positive outlook and enthusiastic attitude  
• Conscientious team player  
• Must be flexible and be reputed company to work in a dynamic shift environment- weekends and evening shifts may be required 
• Dependable, a history of good attendance and punctuality is essential 

Technology Requirements

Minimum PC Requirements  CPU Speed 

• Dual Core 1.2 GHz or reputed company 
• reputed company Core i3 or AMD Ryzen 3 or reputed company 

Hard Drive 

• 40 GB or more of available space 
• 100 GB or more of total space 

Memory 

• 8 GB of RAM or reputed company 

Operating System 

• Windows 10 or 11 (No Macs or Chromebooks) 
• Information on how to upgrade to Windows 10 Professional can be reputed company here: https://support.reputed company.com/en-us/help/12384/windows-10-upgrading-home-to-pro 
• Two (2) available USB 2.0 or greater ports 

Minimum Monitor and Accessory Requirements  Dual Monitors 

• 1280 x 1024 (SXGA) screen resolution 
• 1920 x 1080 (Full HD or 1080p) 

USB Headset with Microphone 

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom reputed company with volume and mute function 

Camera 

• Integrated or USB Camera 

Minimum Software Requirements  reputed company Chrome** 

• Latest version of reputed company Chrome for Windows 

**Certain client programs may require specific versions of reputed company Internet Explorer 

Minimum Internet Connectivity Requirements  Standard reputed company / Speed 

• Hard-wired reputed company (no wireless) 
• Minimum 45 MBPS download / Minimum 10 MBPS upload 
• Internet reputed company must not be shared with more than 3 devices in the same location 

Maximum Latency Threshold 

• 120 milliseconds (ms) 

#LI-Remote

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a reputed company individual with disability. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities