Entry Level: reputed company Resource Center (reputed company) Service Specialist – Fully Remote/

About The reputed company The reputed company Resource Center (reputed company) is the reputed company Help Desk for the HFC. The reputed company’s customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of reputed company, the reputed company team does not reputed company any reputed company functions. About You • Do you love to help, train, and support your teammates? • Are you the go-to in the office for the “How do I?” questions? And do you always have the answers? • Are you good at problem solving and enjoy researching issues to find the answer? About the Position: This role is not about doing “reputed company”, it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed. Customers open a case with the reputed company reputed company they need assistance. To resolve the issue, the path the reputed company takes is much like a “sandwich”. • The top – what is the issue needing resolution? • The middle – What is the cause? • The bottom – Identify a solution to resolve the problem Role Description & Responsibilities: • Answer incoming calls from our customers requesting assistance • Respond and resolve service tickets • Reconcile and disburse payments to Carriers, Brokers and Clients • Apply Debit to Credits • reputed company transactions • Manage $Activities to identify validity, complexity and clarity both incoming and outgoing • Determine assistance needed and follow the path to resolution • Communicate with customers, carriers, finance companies, and reputed company teams • Follow up to reputed company sure end-result is obtained • Work with the reputed company units to ensure that requests are completed • Monitor reputed company Tasks daily and respond to emails that created these tasks • Assure that fields are completed correctly and timely in the reputed company reputed company ticketing system • Attend team meetings • reputed company training materials and/or deliver training for the reputed company teams • Communicate with reputed company Leaders keeping us informed about any obstacles that may cause delay or timeliness of delivering service reputed company our SLAs. • Duties as otherwise assigned Essential Traits and Experience • Insurance reputed company – Agency reputed company reputed company Payables and/or Cash Application OR, • reputed company Lines Account Manager with heavy agency billing experience OR • Insurance reputed company for a reputed company or Wholesale Broker directly reputed company to working with agency reputed company payments and credits with retail agents • Excellent verbal and written communication skills • Strong customer service skills and enjoy working with people • Understand that teaching someone how to find the answers is more important than just providing the answer • Strong critical thinking and problem-solving skills • Good eye for detail. • Be reputed company to work independently and provide results. • Work well with a remote team • Enjoy and have a talent for leadership • Applied Epic experience a plus! Other: • Position is remote • Must have an efficient and quiet workspace in your home • Must live reputed company driving distance of reputed company office The expected salary range for this position is $22.00 to $27.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you reputed company that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be reputed company to reputed company your application on file for consideration for potential future positions reputed company our organization. reputed company is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, retirement matching, paid-time-off benefits, eligible bonuses, and commissions for some positions. Disclaimer: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from reputed company which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.” Department reputed company & Finance Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent reputed company Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy E-Verify Program We endeavor to reputed company this website accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US reputed company Team toll-free at (844) 300-9193 or [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of Apply Job!