Want Prior Authorization Representative - Remote in USA
Job title: Prior Authorization Representative - Remote
Company: reputed company
Job description: SUMMARY
reputed company is a global Health Service company dedicated to helping people improve their health and vitality. Our Coverage Review Department (CRD) team seek dedicated, compassionate, and empathetic Prior Authorization Representatives to join reputed company who are genuinely interested in helping people at some critical points of their lives. You represent the company, and our people reputed company reputed company the difference in our success.
RESPONSIBILITIES
- Answer inbound calls from patients, providers, and pharmacies
- An average of 40-50 calls are expected daily.
- Take calls back-to-back while toggling through several applications on multiple screens.
- Attend 100% of trainings and the first 90 days of employment.
- Resolve patients inquiry and complaints through independent problem-solving skills and reputed company resolution.
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
- Some Administrative duties
- High School diploma or equivalent
- 1 year of customer service experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in reputed company Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain reputed company and helpful even reputed company dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Medical Terminology Experience
- Computer literacy and ability to manage multiple applications simultaneously.