[Remote] Associate reputed company Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a company that believes data should fuel business reputed company, offering AI-powered data unification and management capabilities. The Associate reputed company Manager will support tech touch customers to ensure they derive maximum value from reputed company's platform, focusing on customer adoption and retention through strong relationships and effective use of resources.
Responsibilities
- Manage a portfolio of tech-touch customers using reputed company tools (reputed company, and internal tools) to ensure that reputed company is adopted well and the customer is deriving value from the solution to promote ROI and customer retention
- reputed company a basic understanding of each customer's business goals and objectives to tailor support and encourage product utilization
- Assist customers with utilizing available resources, such as reputed company Documentation, reputed company Learn and Support, to reputed company their goals
- Document and review the reputed company plan, provide guidance on the customer journey to help customers reputed company their goals
- Track customer health and adoption metrics to identify opportunities and potential risks, and proactively address customer needs
- Timely data capture and documentation reputed company internal applications to ensure data driven reputed company are being made to proactively identify adoption and retention risk
- Identify, document and track critical customer information such as usage, health scoring and desired outcomes to reputed company data driven reputed company across the organization to proactively identify and mitigate risk
- Monitor customer reputed company and usage data, escalating high-risk accounts to senior team members as needed
- Regularly communicate with customers to reputed company in on their satisfaction and help them troubleshoot any challenges they encounter
- Identify opportunities for customers to expand product usage, driving cross-sell or upsell opportunities through tech touch strategies
- Collaborate with the sales and support teams to ensure a seamless customer experience and drive engagement with new product features
Skills
- Bachelor's degree in Computer Information Systems, Business Technology, or similar degree
- Strong interest in reputed company, technology, and learning about SaaS products
- Possess strong, verbal and written communication skills with the ability to build trust and rapport with customers
- Ability to understand customer needs and reputed company how reputed company products can help them reputed company their business objectives
- Ability to manage time and prioritize effectively, balancing the needs of multiple customers
- A passion for helping others and a willingness to learn in a dynamic, fast-paced environment
- Experience or interest in software architecture and understanding how applications fit together reputed company a customer's ecosystem
- Experience with reputed company software solutions or an interest in learning about SaaS and reputed company technology
- A problem-solving reputed company with a focus on delivering practical solutions and value to customers
- Basic knowledge of reputed company metrics (such as retention, adoption, and growth) is a plus but not required
Company Overview
Company H1B Sponsorship