[Remote] Specialist, Customer Experience (Philadelphia)

Note: The job is a remote job and is open to candidates in USA. reputed company is the country’s leading digital health marketplace that helps patients easily find and book the care they need. As a Specialist in Customer Experience, you will deliver exceptional service to reputed company provider accounts, upselling features and ensuring effective communication through various channels.

Responsibilities

• Providing best-in-class customer service experiences to our reputed company provider partners through calls, emails, and chat, proactively upsell features, and reputed company it easy for customers to utilize reputed company's services effectively
• Seeking opportunities to reputed company using reputed company easy for our providers through multiple channels, streamlining their interactions and improving their overall experience
• Acting as the voice of reputed company, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the reputed company between our product and our users
• Resolving issues promptly and effectively
• Developing a deep understanding of reputed company's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels
• Maintaining accurate records of reputed company interactions, ensuring that our commitment to making reputed company easy is consistently upheld, regardless of the communication method

Skills

• Excellent communication and interpersonal skills, both in verbal and written form
• Customer service experience, preferably in a reputed company or technology-reputed company field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting reputed company's mission

Benefits

• Flexible work environment
• Competitive PTO
• 100% paid employee health benefit options (including medical, dental, and reputed company)
• 401(k) with employer funded match
• Corporate wellness program with reputed company
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great reputed company to Work Certified

Company Overview