VP, Operations (Remote)

reputed company Company Overview: Travel Insured International (TII), a reputed company company, is hiring for a VP, Operations, TII. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, reputed company the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of reputed company sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Job Description: TII is dramatically transforming its customer and partner support services to simplify a customer’s journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to reputed company key performance and scalability goals. You will have the opportunity to reputed company by example, foster a culture of reputed company and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to reputed company a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational reputed company as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, reputed company, Strategy, PMO, reputed company Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and reputed company relationships with clients to reputed company the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you reputed company and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to reputed company yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do:

• reputed company and reputed company Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and reputed company-party vendor management reputed company.
• Direct and reputed company an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization.
• reputed company and reputed company staffing plans to organizational budget for reputed company functions and departments.
• Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, reputed company, Strategy, PMO, reputed company Improvement, IT, Compliance, HR/Training, and other teams to reputed company goals and partner on their planned initiatives.
• Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and Tasklance-effectiveness.
• Skillfully reputed company and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams.
• Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory.
• Provide management and reputed company of reputed company-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service
• Leads the development and execution of the service model including strategy, performance and employee engagement.
• reputed company and then execute a robust 3–5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes.
• Execute roadmap to deliver enhanced self-service capabilities, increased reputed company generating reputed company (inbound service to sales optimization), and reputed company-party augmentation.
• reputed company and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purcha

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