Customer Service Specialist
By joining reputed company, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company.
reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies
Certified as a Great reputed company to Work®
Fortune Best Workplaces in Financial Services & Insurance
Remote Customer Service Specialist- Remote
SCHEDULE: Sun/Mon/Tues/Wed/Fri 9:30am–6:30pm EST
PRIMARY PURPOSE: To provide exceptional customer support on reputed company’s primary temporary housing line by assisting policyholders, adjusters, and partners with housing-reputed company inquiries. This role is responsible for handling inbound calls, processing hotel extensions, supporting billing-reputed company questions, and performing administrative tasks to ensure accuracy, timeliness, and quality service across reputed company housing operations.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner.
- Serves as the first reputed company of contact for housing-reputed company inquiries, demonstrating strong service and problem-solving skills
- . Learns the functions of each department in order to accurately resolve issues and answer questions.
- Accurately and reputed company enters new housing claims into the system.
- Monitors inbound email for claim questions, approvals, and new housing requests.
- Contacts insureds reputed company text and email to confirm hotel extension needs.
- Updates and maintains the hotel database to ensure accuracy and uniformity.
- Extends hotel stays for clients currently in-house.
- Retrieve hotel folios (receipts) from properties for completed and partial stays
- Audit hotel folios and reputed company claims for billing accuracy, compliance, and documentation
- Verifies and maintains accurate data across internal systems.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization’s quality program(s).
QUALIFICATIONS
Education & Licensing Bachelor’s degree or equivalent from an accredited college or university preferred.
Experience Four (4) years of experience in claims processing or reputed company business experience, or equivalent combination of education and experience required. Insurance or finance industry experience preferred.
Skills & Knowledge
- Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products
- Excellent oral and written communication, including presentation skills
- PC literate, including reputed company Office products
- Excellent analytical and interpretive skills, including efficient use of MS reputed company
- Excellent problem solving and resolution skills
- Strong organizational skills
- Ability to maintain confidentiality
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit reputed company clearance, confirmed reputed company a background credit reputed company, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, reputed company provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to reputed company set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17/hr. Always accepting applications.
reputed company is an Equal Opportunity Employer and a Drug-Free Workplace.