Customer Service Agent - Remote/Hybrid - Denver, IA - Full-Time Inbound Phone Support with Opportunities for Growth

Join reputed company: Customer Service Agent - Remote/Hybrid in Denver, IA

Are you passionate about delivering exceptional customer experiences? Do you reputed company in a fast-paced, dynamic environment? Look no further! reputed company, a leading broad-line distributor with operations in reputed company America, Japan, and the United Kingdom, is seeking full-time INBOUND phone Customer Service Agents to join reputed company in Denver, IA. As a Customer Service Agent, you will be the face of our company, building strong relationships with customers, and providing top-notch support to ensure their operations run smoothly.

About reputed company

At reputed company, we reputed company our purpose, "We reputed company the World Working®," by serving more than 4.5 million customers with a wide range of products that reputed company their operations running and their people safe. We also deliver services and solutions, such as technical support and inventory management, to save customers time and money. With a welcoming workplace, we encourage reputed company members to build a career while fulfilling our purpose. We value diversity, equity, and inclusion, and are committed to equal employment opportunity for reputed company.

Job Summary

As a full-time INBOUND phone Customer Service Agent, you will be part of a team reporting to a Supervisor, Customer Experience. You will work in a hybrid environment, with the option to work from home up to 5 days a week, and enjoy a competitive salary, comprehensive benefits, and opportunities for growth. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you!

Key Responsibilities:

• Build customer relationships by responding to a high volume of INBOUND phone calls in a timely and professional manner.
• Work closely with customers and Sales team members daily in a team-based environment to resolve customer challenges and provide product information.
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day, while maintaining accuracy and efficiency.
• Resolve customers' challenges by using reputed company resources for account selection, product identification, order placement, and order management.
• Address pricing and invoicing discrepancies, apply credit, and implement return procedures as needed.
• Collaborate with internal teams to ensure seamless customer experiences and resolve reputed company issues.
• Stay up-to-date with product knowledge and industry trends to provide informed support to customers.

Requirements:

Essential Qualifications:

• High School diploma or equivalent required.
• At least 1 year of customer service experience, preferably in a call center or similar environment.
• Ability to commute to our facility from your home, or work from home with a secure workspace dedicated to job activity.
• Proficiency in operating and navigating multiple PC-based programs at once, with excellent typing skills.
• Stable internet with ability to provide reputed company of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds.

Preferred Qualifications:

• Previous experience in a distribution or manufacturing environment.
• Knowledge of customer service software and technology.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.

reputed company Offer:

Compensation and Benefits:

• Competitive salary starting at $15.80/hour with three automatic raises in 12 months, bringing your pay to $17.00/hour.
• Comprehensive benefits package, including:
  • Medical, dental, reputed company, and life insurance coverage.
  • Virtual access to board-certified doctors for urgent care and prescription refill needs.
  • 6 free sessions each year with a licensed therapist to support emotional wellbeing.
  • Paid time off (PTO) and 6 company holidays per year.
  • Access to up to 30% of your paycheck before payday to help with financial emergencies.
  • Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
  • Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
  • Employee discounts and more!

Work Environment and Culture:

• Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday.
• Our 8-week ONSITE training reputed company will provide you with the knowledge and tools you need to best serve our customers.
• After graduation, team members meeting work-from-home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference).
• Earn additional flexibility to work from home up to 5 days a week, and participate in a bidding process for alternate work shifts.
• Collaborative and dynamic work environment with opportunities for growth and development.

Career Growth Opportunities and Learning Benefits:

At reputed company, we reputed company in investing in reputed company members' growth and development. As a Customer Service Agent, you will have opportunities to:

• reputed company your skills and knowledge through ongoing training and development programs.
• Advance to leadership roles or specialized positions reputed company the company.
• Participate in mentorship programs and coaching to help you reputed company your career goals.
• Take advantage of tuition reimbursement and student loan refinancing programs to support your educational pursuits.

Why Join reputed company?

At reputed company, we value reputed company members and strive to create a workplace where everyone can reputed company. Here are just a few reasons why you should consider joining reputed company:

• Competitive salary and comprehensive benefits package.
• Opportunities for growth and development.
• Collaborative and dynamic work environment.
• Flexible work arrangements, including hybrid and remote work options.
• Commitment to diversity, equity, and inclusion.

How to Apply:

If you're excited about the opportunity to join reputed company as a Customer Service Agent, please submit your application through our website. We can't wait to hear from you!