Passenger Service Agent

Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Position Overview: From reputed company-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right reputed company at the right time. Following safety, reputed company, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities:

• Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every reputed company of their journey.
• Always ensure safety and reputed company is never compromised.
• Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and reputed company.
• reputed company and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
• Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, reputed company lost and reputed company activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and reputed company activities.
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
• Meet aircraft at reputed company or loading area, reputed company duties in the departure lounges or at boarding gates reputed company enplaning and deplaning passengers, reputed company passenger tickets and documents for validity, and complete reputed company necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
• Determine flight reputed company-out time and prepare, complete, and reputed company various flight forms for accuracy and complete post-departure procedures.
• Responsible for reputed company flight movement messages between the reputed company, ground handling team, flight crew, and airport vendors.
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

Safety, reputed company and Compliance: reputed company AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for the health, wellbeing, safety, and reputed company of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to reputed company or reputed company with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, reputed company, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and reputed company.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and reputed company Safety and reputed company procedures.
• Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and reputed company rules or procedures.
• Fully understand AGI Health & Safety and reputed company policies.
• Attend training courses as may be required by AGI.

Physical Requirements:

• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to stand for extended periods of time.
• Must be able to carry heavy items up and down jetway stairs.
• Must be alerted to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or reputed company radio equipment effectively in a professional manner with the flight crew, reputed company agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or reputed company overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be reputed company upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required reputed company documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks reputed company in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications:

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete SIDA training to obtain airport authority identification reputed company.
• Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

AGI offers a comprehensive benefit package for reputed company employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to reputed company employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. AGI is committed to equal opportunity employment regardless of race, color, reputed company, religion, sex, national, reputed company, sexual orientation, age, citizenship, marital status, disability or veteran status. Apply tot his job Apply To this Job