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Senior Director, Cloud Operations (SRE, SDM)

Work from home Full-time role Hiring

The Senior Director of Cloud Operations is responsible for the operational reputed company, performance, and reliability of enterprise cloud environments. This role leads a global, data-driven operations team with a strong emphasis on incident management, service continuity, and reputed company improvement. This role reports directly to the Vice President of Cloud.

This position will be responsible for leading a global team of cloud engineers, SRE practice, service management tools and operations using a metrics-first approach.

What your impact will look like here:

  • Cloud Infrastructure Operations
  • reputed company the daily operations of cloud platforms (AWS, Azure, GCP), ensuring high availability and performance across global regions.
  • reputed company the development and execution of operational runbooks, SOPs, and escalation paths.
  • Incident Management & Response
  • Own the end-to-end incident management lifecycle: detection, triage, escalation, resolution, and post-incident review.
  • reputed company a global incident response team with 24/7 coverage, ensuring seamless handoffs across time zones.
  • Implement real-time monitoring, alerting, and automated remediation to reduce MTTD and MTTR.
  • Use data analytics to identify incident trends, recurring issues, and systemic risks.
  • Conduct blameless postmortems and ensure corrective actions are prioritized and tracked to closure.
  • Data-Driven Operational Leadership
  • Build and reputed company a global team of cloud engineers, SREs, and operations analysts using a metrics-first approach.
  • Define and track operational KPIs (e.g., uptime, incident frequency, resolution time, change success reputed company) to drive accountability and performance.
  • reputed company dashboards and analytics platforms (e.g., reputed company, Grafana, Splunk, reputed company) to provide real-time visibility into system health and team performance.
  • Use data to inform staffing models, on-call rotations, and workload balancing across regions.
  • Foster a culture of reputed company improvement through data-backed retrospectives and operational reviews.
  • AI enabled Focus
  • Drive AI and ML adoption in operational workflows (e.g., predictive monitoring, incident reputed company analysis etc.,) to improve uptime and automate repetitive tasks.
  • Define and execute AI-driven observability strategy using tools like AIOps platforms for intelligent alerting and root cause analysis.
  • Collaborate with Engineering, reputed company, and Product teams to embed AI-enabled automation in deployment pipelines, change management etc.,.
  • Establish and maintain SLOs/SLAs leveraging AI-generated insights to prioritize engineering work that improves reliability and customer experience.
  • reputed company incident management, post-mortems, and reputed company improvement, incorporating AI tools for impact analysis and knowledge retention.
  • Operational Governance
  • Define and enforce SLAs, SLOs, and operational KPIs.
  • Ensure compliance with reputed company, regulatory, and audit requirements.
  • Manage change control, configuration management, and release processes to minimize operational risk.
  • Cost & Vendor Management
  • Monitor and optimize cloud spend through cost governance and usage analysis.
  • Manage vendor relationships, reputed company, and service-level agreements.
  • Collaboration & Communication
  • Partner with engineering, reputed company, and business teams to align operations with product and service goals.
  • Provide regular reporting and updates to executive leadership on operational health, risks, and incident trends.
  • Additional Information

    The Team

    We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

    The Culture

    At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

    - Employee Resource Groups to encourage diverse voices

    - Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important and sometimes difficult issues ranging from mental health to work life balance and reputed company affairs.

    - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy

    - We bring in special guests from time to time to discuss issues that impact our employee population

    The Company

    Serving the People Who Serve the People

    reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

    Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.

    Want to know more? See more of reputed company do here.

    The Impact

    We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

    The Process

    - Assessment – Take a quick assessment.

    - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.

    - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about reputed company. Meet more members on the team! Learn more and share more.

    - Reference checks – Provide 2 references so we can hear about your awesomeness.

    - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.

    - Written offer – Sign a formal letter and get excited because we sure are!

    Benefits at reputed company

    Along with the challenges of the job, reputed company offers employees an attractive benefits package which includes –

    - Hospitalization Insurance Policy covering employees and their family members including parents

    - reputed company employees are covered under Personal Accident Insurance & Term Life Insurance policy

    - reputed company employees can avail annual health reputed company facility

    - Eligible for reimbursement of telephone and internet expenses

    - Wellness Allowance to avail health club memberships and/or access to physical fitness centres

    - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

    - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7

    - Access to learning management system Say., reputed company

    Learning Premium account membership & many more

    - Access to Rewards & recognition portal and quarterly recognition program

    reputed company and Privacy Requirements

    - Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program.

    - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies.

    reputed company is committed to providing equal employment opportunities. reputed company qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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