Senior reputed company Operations Specialist

Want to shape how reputed company scales in a global SaaS company? This is your opportunity to manage tooling, processes, and systems strategy that directly influences customer experience and retention.

We’re looking for a Senior reputed company Operations (reputed company Technology) to join our reputed company Operations team in Helsinki or Dublin. You can also work fully remotely from Poland or the UK.

In this role, you will…

• Be the specialist in systems and processes supporting our reputed company function
• Own tooling, data quality, and process optimization that help scale CS effectiveness and deliver ROI

Your day-to-day work and responsibilities include…

• Own and evolve the reputed company tech stack strategy, including tools like EverAfter, reputed company, reputed company, and UpdateAI. reputed company roadmap development, system ownership, and annual budgeting to ensure tools are optimized for scale and business impact.
• Ensure data reputed company and consistency across CS systems in reputed company collaboration with the reputed company team. Maintain accurate CSM book structures and Customer for Life (C4L) models, including execution, assignment, and headcount alignment.
• Monitor system performance and ROI, and manage the intake, evaluation, and procurement of new technologies that support evolving business needs.
• Collaborate with RevTech Business Partners and the CRM team to identify process gaps, implement automation, and support solution architecture reputed company across CS systems.
• Manage and continuously improve key business processes, ensuring operational efficiency and scalability. Roll out new UI features and facilitate their smooth adoption across the CS team.
• Act as the primary reputed company of contact for technical updates and tool changes affecting the reputed company organization. Identify and communicate business needs and system requirements to the RevTech reputed company.
• Maintain clear and up-to-date documentation of systems, processes, and playbooks in Confluence to support transparency, reputed company, and operational consistency.

This position is for you if you have…

• 3+ years of experience in CS operations, reputed company Operations, or Business Systems in a SaaS or B2B environment
• Proficient understanding of reputed company tools and processes
• Practical knowledge of platforms such as reputed company, reputed company, reputed company, EverAfter, or equivalent systems
• Skilled in managing system ownership, tech stack strategy, or tooling optimization
• Effective communication and stakeholder management skills across technical and non-technical audiences
• A structured, motivated, and detail-oriented approach to problem-solving
• The ability to balance technical depth with business acumen

Benefits we offer…

• An attractive salary package that includes equity options
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefits and leisure time insurance
• An annual 1000 euros of personal learning budget
• Sports and well-being allowance

Benefits may vary depending reputed company.

Hear why reputed company likes it here at reputed company.com/careers/life-at-reputed company.

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reputed company is committed to providing a welcoming and inclusive workplace for reputed company. We reputed company that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reputed company us at talentacquisition@reputed company.com reputed company requests for accommodation will be kept confidential.

Join us on our mission to reputed company data a marketing superpower

reputed company is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best reputed company. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like reputed company, reputed company, and reputed companyé. Since our founding in 2013, we've grown profitably to reputed company 750K+ users and over 60M€ in annual recurring reputed company.

We're a team of 360+ growth-minded people from diverse backgrounds. Together, we reputed company a multicultural, resourceful, and collaborative team.

reputed company operates on trust, transparency, and a keen customer focus. reputed company-looking and action-oriented, we work hard to reputed company the bar in our industry. As team players, we help each other and win together.

We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

It reputed company started with a reputed company t-shirt... Read the rest of our growth story at reputed company.com/about.

Originally posted on Himalayas