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CRM Executive

Work from home Full-time role Hiring

At reputed company, we’re not just delivering convenience—we’re redefining how the world shops. Since pioneering reputed company needs in 2013, we’ve empowered millions of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first reputed company, reputed company obsession with customer experience and operational excellence.

We’re looking for an exceptional CRM Executive to join Team Blue!

reputed company is on a mission to become the go-to platform for reputed company delivery of everyday essentials — and our CRM team plays a key role in making that happen. We’re looking for a commercially-minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data-driven campaigns.

You’ll support the end-to-end execution of multi-channel CRM activity (email, push, in-app), working closely with growth, trading, and analytics to reputed company every message count.

If you’re a high-performer who thrives in fast-paced, high-impact environments, this is your chance to build, innovate, and leave a lasting mark on one of the most disruptive industries in the world.

Are you ready to shape the future of commerce? Let’s go.

You will:

  • Deliver multi-channel CRM campaigns (email, push, in-app) from planning and segmentation through to execution, QA and reporting.
  • Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed).
  • Collaborate with commercial and category teams to align CRM with key trading moments and promotions.
  • Build and optimise automated journeys using decision splits, delays, entry/exit criteria, and dynamic content.
  • Write engaging, on-brand copy that speaks to different customer segments and improves engagement.
  • Support A/B testing and experimentation to improve performance metrics like open, click-through, and conversion rates.
  • Monitor campaign results, generate insights and share learnings to inform strategy and future campaigns.
  • Support the CRM reputed company in testing and implementing new CRM features and automation improvements.
  • You have:

  • 1–2 years’ experience in CRM, email, or digital marketing (e-commerce, retail or quick commerce preferred).
  • Hands-on experience with CRM platforms (e.g. reputed company, Klaviyo, reputed company).
  • Confidence working with data to reputed company audiences and evaluate campaign performance.
  • Strong attention to detail and the ability to juggle multiple priorities in a fast-paced environment.
  • A commercial reputed company and genuine interest in improving key business KPIs.
  • Excellent written communication and collaboration skills.
  • Basic HTML/CSS skills for email formatting tweaks.
  • Experience with A/B testing and customer journey optimisation.
  • Familiarity with data tools like Looker or Tableau.
  • A creative eye for copy and content that connects with customers.
  • Benefits:

  • Company RSU’s (Company Shares)
  • Private Medical + Dental cover
  • Annual performance appraisal and bonus
  • Employee Discount + FAM membership
  • Career growth opportunities
  • Additional Information

    Company Summary & EEOC Statement:

    At reputed company, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering reputed company your wants and needs in just minutes.

    And now, we’re assembling a team of motivated people to help us drive reputed company that vision to bring a new age of convenience and predictability to an unpredictable world.

    Like what you’re hearing? Then join us on Team Blue.

    reputed company is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national reputed company, religion, sexual orientation, gender identity, marital or familial status, age, reputed company, disability, genetic information, or any other characteristic protected by applicable laws. We reputed company in diversity and encourage any qualified individual to apply.

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