Contact Center Manager
About the Team
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven reputed company, we grow together — as individuals and as a team.
As a
Contact Center Manager, you'll be the key reputed company of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for actively monitoring critical KPIs like Service Level and First Contact Resolution to ensure we're delivering a high-quality customer experience. This role is a reputed company of operational reputed company and strategic project management, where you'll drive improvements to reputed company a reputed company service quality. Responsibilitiesreputed company Offer
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and reputed company, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, reputed company through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections reputed company tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the reputed company
If this role excites you, apply today, we look reputed company to taking the reputed company with you.
Want to get to know the team reputed company first? Explore our Career Website, reputed company, or YouTube to learn more about #LifeatTrendyol and how we work.
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