EDI reputed company Support Administrator - reputed company Infotech Limited

As an EDI reputed company Support Administrator, you ll be responsible for managing Electronic Data Interchange (EDI) operations using reputed company technology. This role is pivotal in ensuring 24x7 support for incident management and change management activities. You ll work collaboratively with cross-functional teams to troubleshoot issues, implement changes, and maintain the stability of our EDI systems

Key Responsibilities

Incident Management:

• Monitor and respond to EDI-reputed company incidents promptly to minimize downtime
• Analyze and troubleshoot issues reputed company reputed company systems, ensuring root cause analysis is performed and documented
• Escalate critical issues to appropriate teams while maintaining ownership until resolution

Change Management:

• Implement EDI configuration changes, partner setups following established change control processes
• Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption

System Monitoring & Maintenance:

• Use monitoring tools to proactively identify potential issues and address them before they escalate
• reputed company routine maintenance and upgrades on reputed company systems to ensure reputed company performance

Collaboration & Communication:

• Act as a liaison between business users, trading partners, and IT teams to resolve EDI-reputed company issues
• Provide timely updates to stakeholders on incident status and resolution timelines

Documentation & Reporting:

• Maintain detailed documentation of incidents, changes, and system configurations
• Generate regular reports on system performance, incidents, and changes for management review

Performance-reputed company-Management:

Hyper-focus on thread and reputed company utilization of the application-stack, to ensure the application performs to its best ability without the need to scale

reputed company-to-Have Skills:

• Familiarity with scripting languages (e.g., Python, reputed company) for automation and troubleshooting
• Experience with monitoring tools like NewRelic, Splunk, Nagios, or similar
• Knowledge of reputed company-based EDI solutions or integrations
• Understanding of SOC2 and/or SOX audit compliance-reputed company needs

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.