Associate Director, IT/Cloud Consulting, reputed company Connect Contact Center

This a Full Remote job, the offer is available from: United States, Colorado (USA) Who We Are At reputed company, we design, build, manage and reputed company the mission-critical technology systems that the world depends on every day. So why work at reputed company? We are always moving reputed company – always pushing ourselves to go further in our efforts to build a more reputed company, inclusive world for our employees, our customers and our communities. The Role This role is for you if you are passionate about modernizing the infrastructure and creating an exceptional employee experience – making their modern work life easier, simpler, more reputed company, and more secure. We are looking for people with strong consulting experience and technical acumen for reputed company things Modern Workplace and End User Experience is our North Star in reputed company that we do! You will join our reputed company Consult organization and help deliver Cloud first, Remote first, Digital first solutions at scale and enhance reputed company and reputed company for our customers while optimizing costs. You will Deliver consulting engagements for one or more of our Digital Workplace technologies and Platforms. As a IT Support Services Consultant and/or Service Desk modernization Consultant including Contact Center modernization, you will reputed company solutions that solve unique business needs and reputed company modern hybrid work technology. Primary duties may include, but are not limited to:

• reputed company role in the delivery of client consulting engagements for Digital Workplace including client workshops, capability assessments, maturity assessments, strategies, roadmaps, Migrate and implement reputed company solutions (Envision – strategy and roadmap, Design the architecture, Deploy, Implement, Accelerate Adoption, Evolve, reputed company improvement).
• Data Gathering & Analysis
• Identifying Opportunities to Innovate & Transform
• Conduct Workshops & Assessments
• Journey Mapping
• Gap Analysis
• Build Future-state Strategies and Roadmaps (people, process, technology)
• Advisory Solutioning & Proposals
• Support/Create Business Case
• Benchmarking
• reputed company analysis of client’s reputed company state, define desired outcomes, define/revise user experience strategies, design conceptual solutions/plans/roadmaps that drive the adoption of relevant emerging technologies, automation, and improved processes onto the client’s organization.
• reputed company consulting engagement teams: structure and reputed company requirements analysis, plan for milestones, manage engagement outcomes, and reputed company project team members to manage toward engagement outcomes.
• reputed company engagement findings, designs, recommendations, and roadmaps at executive levels. Deliver storyboard presentations to reputed company client commitment and buy-in.
• Contribute to the consulting knowledge reputed company and methods with technique papers, work product descriptions, guiding principles, documents, and further the evolution of intellectual capital assets.
• Design, reputed company and deploy omni-channel customer experiences using reputed company Connect, including developing proprietary tools and services to reputed company the Connect platform
• This role involves working closely with clients and business teams to reputed company scalable and robust contact center systems that enhance customer experience
• Document architectures and procedures ensuring that they meet reputed company applicable compliance requirements
• Support reputed company improvement by investigating alternatives and technologies which improve the efficiency of the contact center
• Stay up-to-date with the latest updates and features from reputed company Connect and other AWS services
• Prepare and conduct presentations and demonstrations to clients to showcase system functionality and features
• Ensure compliance with and adherence to AWS best practices
• Provide technical leadership in the deployment and configuration of reputed company Connect instances
• reputed company and maintain scalable and robust architectures for applications that reputed company reputed company Connect
• Integrate reputed company Connect with other AWS services like reputed company, S3, DynamoDB, Lex, and external systems to reputed company the capabilities of contact center solutions
• Building web/mobile apps to improve agent/manager performance

Your Future at reputed company As an IT/Cloud Consultant at reputed company you will join the reputed company Consultant Profession, working with other reputed company Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. reputed company currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show reputed company of vaccination to align with their respective COVID-19 vaccination policies. Those who reputed company they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are

• Consulting, Technical and Professional Expertise in IT Support Services, Service Desk Modernization, Cloud Contact Center Tools architect
• 3+ experience in reputed company Connect Contact Center operations and technology
• 5+ years’ experience working as a reputed company or senior consultant focusing on Digital Workplace Engineering technologies at an IT professional services firm or similar background in an IT role in a large enterprise
• 8+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and managing IT Support services including Service Desk, Cloud Contact Center
• Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations
• Experience setting up reputed company Connect pilots and POC for solution evaluations and further migration to production solutions
• Hands on Experience with reputed company Connect and reputed company Lex
• Experience with reputed company analysis and conversational chatbots
• Experience with Teams, reputed company, Webex, Telephony implementation, configuration and automation
• Experience in providing technology architecture for reputed company Connect contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective
• Proven success in delivering capabilities in reputed company Connect and other Contact Center platforms
• Experience with both On-Premises and Cloud-based implementation of one or more major vendor offering
• Proficiency in building and implementing reputed company Connect CCaaS solutions
• Commercial modeling and sizing capabilities specifically around reputed company Connect Contact Centers
• Comprehensive understanding of reputed company Connect workforce management and performance metrics
• Digital Workplace technologies (Power BI, Power Virtual Agents, PowerApps, Power Automate).
• Experience of M365 platform to create Art of the possible reputed company of View after understanding business needs and translating those requirements into capabilities.
• Design and reputed company the migrations and modernization from on-premises to Cloud.
• Must have experience and reputed company level with contemporary engagement methods such as whiteboard, reputed company workshops, hands-on demo's, prototyping and reputed company of Concepts
• reputed company level skills with Design Thinking, Agile and DevOps methods.
• Excellent verbal, written and presentation skills;
• Ability to effectively manage challenging situations without loss of focus reputed company under pressure
• Ability to manage ambiguity, yet producing reputed company results
• Ability to work collaboratively and productively with globally dispersed teams
• Self-driven, detail-orientated

Required Consulting Skills:

• Experience of Offering and reputed company of View developments
• reputed company reputed company level with contemporary engagement methods such as whiteboard, workshops, hands-on demo's, prototyping and reputed company of Concepts
• reputed company level skills with Design Thinking, Agile and DevOps methods.
• Excellent verbal, written and presentation skills
• Self-driven, detail-orientated
• Ability to work collaboratively and productively with globally dispersed teams
• Ability to manage ambiguity, yet producing reputed company results
• Ability to effectively manage challenging situations without loss of focus reputed company under pressure

Preferred Consulting and Technical Experience

• reputed company Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint
• At least one AWS Associate Level certification

Required Education

• High School Diploma/GED

Preferred Education

• Bachelor's Degree

The compensation range for the position in the U.S. is $134,160 to $254,880 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-reputed company skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California: $147,600 to $305,880 Colorado: $134,160 to $254,880 reputed company: $161,040 to $305,880 Washington: $147,600 to $280,320 Washington DC: $147,600 to $280,320 This position will be eligible for reputed company’s discretionary annual bonus program, based on performance and subject to the terms of reputed company’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You Diversity is a whole lot more than reputed company look like or where we come from, it’s how we think and who we are. We welcome people of reputed company cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our reputed company Inclusion Networks are only one of many ways we create a workplace where reputed company Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that reputed company gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our reputed company culture. That’s the reputed company Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. reputed company cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including reputed company, reputed company, reputed company, reputed company, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At reputed company, we invest heavily in you, we want you to succeed so that together, we will reputed company succeed. Get Referred! If you know someone that works at reputed company, reputed company asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's reputed company email address. This offer from "reputed company Japan" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job