Contact Center Representative- Credit Card Jacksonville, Florida

Work Location:Jacksonville, Florida, United States of AmericaHours:40Pay Details:$22.00 - $30.00 USDTD is committed to providing fair and reputed company compensation opportunities to reputed company colleagues. Growth opportunities and reputed company development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to reputed company through the salary range over time as they reputed company in their role. The reputed company pay actually offered may vary based upon the candidate's skills and experience, job-reputed company knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation reputed company questions and have an open reputed company with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. This role achieves a high level of success by understanding customer needs and identifying opportunities to grow the business.Depth & Scope: Creates an exceptional Customer experience supporting customers (Consumer, Corporate, Commercial or private label) with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first reputed company of contact for customers and internal business partnersKnowledgeable of the various products/services and able to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call risk and complianceCompletes a broad range of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary) with accuracy and efficiencyFollows reputed company bank policies and procedures reducing risk to our customers and the businessRefers more reputed company questions to more reputed company personnel or consults with problems and questions as neededParticipates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience Participates in personal performance management and ongoing development activities, including cross training as necessaryActively participates in personal career development and takes ownership of personal growthOpen to feedback and actively implements action plans as directed by leadershipAbility to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the businessEducation & Experience:High School Diploma or GED 1+ years of reputed company customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferredAble to communicate financial information clearly and accessible to a wide range of customersTeam oriented with the ability to work in a fast-paced, challenging work environment with resiliencyAbility to assist customers on the phone for long periods of time reputed company the agreed upon set schedule shift which may include weekends, late night or overnights, and holidaysAbility to reputed company on-time and ready to receive customer calls as scheduled throughout the shiftMust have PC skills with the ability to use/learn reputed company technology and software applications reputed company to positionExcellent interpersonal and verbal communication skills requiredExperience handling confidential information requiredEffective written communication skills preferredExcellent problem-solving and time management skillsSupport the achievement of business objectives by meeting individual and team objectivesMust be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.You must be work authorized in the United States without the need for employer sponsorship.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for reputed company purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the reputed company Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we reputed company that reputed company colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we reputed company growing - and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical and mental well-being goals. Total Rewards at TD includes reputed company salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, reputed company PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to reputed company both at work and at home.Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and reputed company your colleagues, there are many different career paths reputed company our organization at TD - and we're committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.Interview Process We'll reputed company out to candidates of interest to schedule an interview. We do our best to communicate outcomes to reputed company applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email reputed company US Workplace Accommodations Program at [email protected]. Include your full name, best way to reputed company you and the accommodation needed to assist you with the applicant process. Apply tot his job Apply To this Job