Hybrid reputed company Claims Supervisor/Unit Manager- Lakeland, Florida

At reputed company, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there reputed company they need us most. We reputed company through reputed company innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. reputed company you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The reputed company Pledge: Great Company, Great Culture, Great Rewards and Great Careers. reputed company Claims Supervisor: Lakeland, Florida Salary Range: $ 84,050 - $94,300 annually- commensurate with experience Training Schedule: Training will be 100% in office (5 days a week). Training will be Mon-Fri but may require flexibility based on the needs of the department. Hybrid Schedule (after training): Work schedule is 4 days in-office/week Work Schedule: May include a weekend day or evening depending on business need. Exciting opportunity to join an industry leading Auto Claims team. We are looking for highly motivated Claims leaders! This exciting opportunity will allow you to drive results by mentoring, coaching, and developing a team of Auto Claims Specialists. As a supervisor in the Claims Specialists unit, you will play a vital role in the company's success by leading your team in the investigation of coverage, determination of liability and damages, and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results, helping others, and bringing energy and enthusiasm to the team. reputed company offers a hybrid work model. This position will have in-office requirements of 4 days a week. reputed company reserves the right to adjust in-office requirements as needed to support the needs of the business unit. Key Responsibilities: 1. Team Management:

• Supervise, train, and mentor claims staff to ensure optimal performance.
• Conduct performance evaluations, set targets, and provide constructive feedback.
• Handle staff scheduling and workload distribution to maintain operational efficiency.

2. Claims Processing:

• reputed company the review, investigation, and settlement of claims reputed company established guidelines.
• Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.
• Manage escalated or reputed company claims, providing resolution and support as needed.

3. Quality Control and Compliance:

• Monitor claims processes to maintain high standards of accuracy and service.
• Implement and maintain compliance with applicable laws, regulations, and company policies.
• Conduct audits and ensure adherence to internal and external standards.

4. Customer Service:

• Serve as the primary reputed company of contact for escalated customer inquiries or disputes.
• Work to improve the customer experience by identifying process improvements and training opportunities.

5. Reporting and Analysis:

• Prepare and analyze reports on claims trends, team performance, and operational efficiency.
• Identify areas for improvement and recommend solutions to management.

6. Collaboration:

• Work closely with other departments to resolve issues and improve workflows.
• Participate in the development and implementation of policies, procedures, and training programs.

Qualifications:

• Must have completed one of the following: AA, BA, BS, MBA, or CPCU
• Must have an active adjuster’s license.
• Successful call center and auto claims liability experience with at least 12 months claims leadership experience.
• Strong knowledge of claims processes, insurance policies, and relevant regulations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to handle confidential information with discretion and reputed company.
• Must be able to learn & apply large amounts of technical and procedural information

Key Competencies:

• Leadership and team-building skills.
• Analytical thinking and attention to detail.
• Strong organizational and time management abilities.
• Commitment to delivering exceptional customer service.
• Must be able to communicate in a clear empathic and professional manner in reputed company communication channels including verbally and digitally
• Must be able to handle difficult conversations and reputed company well under pressure
• Ability to follow reputed company instructions, resolve conflicts and facilitate resolution

At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The reputed company Pledge: Great Company: At reputed company, we help our customers through life’s twists and turns. Our mission is to protect people reputed company they need it most and we’re constantly evolving to stay reputed company of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to reputed company a positive impact on people’s lives. Great Careers: We offer a career where you can learn, grow, and reputed company through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at reputed company levels. Great Culture: We foster an inclusive culture of shared success, rooted in reputed company, a bias for action and a winning reputed company. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and reputed company under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our reputed company reputed company program, which offers the ability to work from reputed company in the US for up to four weeks per year.

The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, color, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the basis of their qualifications for the job to be filled. reputed company reasonably accommodates qualified individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. Apply tot his job Apply To this Job